[kictanet] Usage Reports from Safaricom for Prepaid Customers

[Maryann Michuki]

Edwin, 

 

You are not required to fill in a registration form to register on Self
Care

 

Kindly give us your number so we can look into why you were unable to
register 

 

Kind Regards,

Maryann 

 

From: kictanet-bounces+mmichuki=safaricom.co.ke at lists.kictanet.or.ke
[mailto:kictanet-bounces+mmichuki=safaricom.co.ke at lists.kictanet.or.ke]
On Behalf Of Edwin Onchari
Sent: Monday, March 07, 2011 11:35 AM
To: Maryann Michuki
Cc: 'KICTAnet ICT Policy Discussions'
Subject: Re: [kictanet] Usage Reports from Safaricom for Prepaid
Customers

 

Hi Maryann,

 

I am unable to register on your site. I am getting a " the introduced
mobile number was not found". I have been a registered M-Pesa user since
the beginning of the service. Do I need to fill in another registration
form for my number ? Again?

 

Best Regards,

 

Edwin 

From: kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke
[mailto:kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke] On
Behalf Of Edwin Onchari
Sent: Monday, March 07, 2011 11:11 AM
To: Edwin
Cc: 'KICTAnet ICT Policy Discussions'
Subject: Re: [kictanet] Usage Reports from Safaricom for Prepaid
Customers

 

Thanks Maryann, let me check it out

 

Best Regards,

 

Edwin 

 

From: Maryann Michuki [mailto:MMichuki at Safaricom.co.ke] 
Sent: Monday, March 07, 2011 11:05 AM
To: Edwin Onchari
Cc: KICTAnet ICT Policy Discussions
Subject: RE: [kictanet] Usage Reports from Safaricom for Prepaid
Customers

 

Edwin, 

 

Safaricom Web Self Care gives you access to information related to your
mobile number 

 

Access Safaricom Self Care on https://selfcare.safaricom.co.ke

 

Other features currently available are; 

 

*         PostPay Bill Enquiry

*         Bill in Progress Enquiry 

*         PostPay Bill Downloads (PDF & Excel)

*         PrePay Top-Up History

*         Bonga Points Registration & Enrolment

*         Bonga Points Accumulation History

*         Bonga Points Non Merchandise Redemption

*         Bonga Points Merchandise Redemption

*         Bonga Points Redemption History

*         Internet & Data settings via OTA 

*         Creation of Service Requests

*         Email Feedback to Safaricom

 

Kind Regards,

Maryann 

 

From: kictanet-bounces+mmichuki=safaricom.co.ke at lists.kictanet.or.ke
[mailto:kictanet-bounces+mmichuki=safaricom.co.ke at lists.kictanet.or.ke]
On Behalf Of Edwin Onchari
Sent: Monday, March 07, 2011 10:53 AM
To: Maryann Michuki
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Usage Reports from Safaricom for Prepaid Customers

 

Listers,

 

Is anyone aware, where on the Safaricom site I can access usage on my
prepaid line. Lately, my faithful KSHS 100 weekly credit gets used up
mighty fast. I would like to view the history on my account to ensure
that I am not being ripped off somehow. Do any of the other Telkoms have
this facility? 

 

Edwin

 

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