[kictanet] Effects of lower calling rates

[Phares Kariuki]

On Tue, Jun 28, 2011 at 5:29 PM, robert yawe <robertyawe at yahoo.co.uk> wrote:

> Please enlighten me, how does an organisation whose revenue has been halved
> can be able to sustain the same high calibre of staff.  Last time I
> checked very few employees are willing to take pay cuts during lean times
> which is why the HR template recommends retrenchment, resizing, downsizing,
> reengineering when profits are dwindling.
>
> Therefore my relationship between a reduction to attention to detail is
> directly related to the reduction in revenue which in this case has resulted
> from a reduction in calling rates.
>
>

http://en.wikipedia.org/wiki/Blue_Ocean_Strategy

They can maintain revenue by changing focus. Which is precisely what they
did... Focused on data... Things will fall through the cracks every now and
then.

-- 
With Regards,

Phares Kariuki

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