[kictanet] How secure is mpesa

[Dennis Kioko]

Not yours Barrack, but the person talking about SMS delivery. I also think
there was a post a while back about mobile operator customer care issues
getting raised in the list.

On 4 July 2011 12:07, Barrack Otieno <otieno.barrack at gmail.com> wrote:

> My apologies Dennis if my contribution distracted any listers
> attention from the purpose of the thread.
>
> Best Regards
>
> On 7/4/11, Dennis Kioko <dmbuvi at gmail.com> wrote:
> > On 4 July 2011 11:33, <amugambi at jambo.co.ke> wrote:
> >
> >> Even SMs from Safaricom are not being delivered to Orange cdma network
> yet
> >> the sender is being charged. This has been going on since last Friday as
> >> that is the day I send someone on the CDMA Network
> >>
> >> Anyone out there who has experienced the same come forward we take the
> >> necessary consumer protection action.
> >>
> >> Regards
> >>
> > Given that we are talking about M-PESA in this thread, Is it not rude to
> > distract the topic of the thread by bringing in another different issue
> > rather than starting its own thread?
> >
> >>
> >> > Hi,
> >> >
> >> > I am writing this post with a heavy heart as it will likely reverse
> >> > gains
> >> > that
> >> > have been made in the ecommerce and ebanking/mbanking environment.
> >> >
> >> > A client of mine, who shall remain unnamed for now in typical Kenya
> >> > fashion,
> >> > runs a site that accepts payments using the mpesa paybill system.  Due
> >> > to
> >> > the
> >> > close similarity in various paybill number there has been a tendency
> for
> >> > people
> >> > to send money to the account erroneously.
> >> >
> >> >
> >> > As the errors have grown over time the client has had to come up with
> a
> >> > way to
> >> > manage the reversals so us to reduce the impact on their operations.
> >>  Last
> >> > week
> >> > Safaricom accessed the paybill number's account and initiated
> reversals
> >> > without
> >> > notifying them.
> >> >
> >> > How sure is Safaricom that the person who indicated that they had sent
> >> the
> >> > money
> >> > to the wrong number had not already consumed services?  As the post
> >> master
> >> > general in waiting I am concerned that such action would have negative
> >> > effect on
> >> > ecommerce as reversal of a transaction based on the request of one
> party
> >> > will
> >> > definitely harm the other.
> >> >
> >> > The reversed transaction still incurs the owner of the paybill number
> a
> >> > cost
> >> > that is not reversed, this issue was previously raised with the former
> >> > MD
> >> > of
> >> > Safaricom Mr. Michael Joseph who instructed one of the managers to
> look
> >> > into and
> >> > resolve.  It has been over 2 years and the issue is yet to be
> concluded.
> >> >
> >> > This action also indicates the issue of Safaricom mistreating SME
> >> > organisations,
> >> > if the error was made with the KPLC or Co-Op Bank accounts would the
> >> staff
> >> > have
> >> > the audacity to make direct reversals on the system?
> >> >
> >> > I believe the term for such action is blatant impunity that can only
> >> > be practised by a  monopolistic player in an industry.
> >> >
> >> > With a heavy heart I send this post hoping that it will act as a wake
> up
> >> > call
> >> > both to Safaricom and the regulators (CCK & Central Bank) that we need
> >> > better
> >> > control and monitoring of the money transfer market otherwise we stand
> >> > to
> >> > scare
> >> > the public which would result in its slow down.
> >> >
> >> > Regards
> >> > Robert Yawe
> >> > KAY System Technologies Ltd
> >> > Phoenix House, 6th Floor
> >> > P O Box 55806 Nairobi, 00200
> >> > Kenya
> >> >
> >> >
> >> > Tel: +254722511225, +254202010696
> >> >
> >> >
> >> >
> >> >
> >> >
> >> > ________________________________
> >> >
> >> > From:Eugene Lidede (Synergy) [mailto: eugene at synergy.co.ke ]
> >> > Sent: 04 July 2011 09:05
> >> > To: robertyawe at synergy.co.ke
> >> > Subject: M-PESA irregularities
> >> >
> >> > Robert,
> >> >
> >> > As we spoke;
> >> > i)        Safaricom is now directly manipulating transactions in our
> >> > M-PESA
> >> > account without our consent or any manner of reference to us. Is this
> >> > proper?
> >> > (see red circle in picture below)
> >> > ii)      They never refund monies deducted from us resulting from the
> >> said
> >> > reversals despite the fact that we are not party to initiating the
> >> > “wrong
> >> > payments† (see blue circle). These are wrong payments intended for
> >> co-op
> >> > bank’s
> >> > 400200 but instead sent to our 400100.
> >> > iii)    This issue has been outstanding since October last year during
> >> > Michael
> >> > Josephs days. Safaricom has refused to sort it out. Several emails to
> >> > their
> >> > M-PESA department regarding this issue have gone unanswered even those
> >> > specifically addressed to the referenced Caroline lady.
> >> > iv)    With the deteriorating relationship, it might be time we
> >> considered
> >> > PesaPal, ZAP and  Orange money seriously as a payment platform for our
> >> > retail
> >> > subscribers
> >> >
> >> >
> >> >
> >> >
> >> >
> >> > Regards
> >> >
> >> >
> >> > Eugene Lidede | Chief Technology Officer | Synergy Systems Limited
> >> > 6th Floor, Phoenix  House, Kenyatta Ave.  | Cell: +254 721
> 289497/476367
> >> |
> >> > Tel:
> >> > +254 20 2113163
> >> > live.mystocks.co.ke | www.propertykenya.com | www.mystocks.co.ke
> >> > Outstanding Online Investment Content Provider 2009– Computer
> Society
> >> of
> >> > Kenya
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> >> people and institutions interested and involved in ICT policy and
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> >> sector in support of the national aim of ICT enabled growth and
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> >
> >
> >
> > --
> > with Regards:
> >
> > blog.denniskioko.com <http://www.denniskioko.com/>
> >
>
> --
> Sent from my mobile device
>
> Barrack O. Otieno
> Afriregister Ltd (Kenya)
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>



-- 
with Regards:

blog.denniskioko.com <http://www.denniskioko.com/>
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