Not yours Barrack, but the person talking about SMS delivery. I also think there was a post a while back about mobile operator customer care issues getting raised in the list. <br><br><div class="gmail_quote">On 4 July 2011 12:07, Barrack Otieno <span dir="ltr"><<a href="mailto:otieno.barrack@gmail.com">otieno.barrack@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">My apologies Dennis if my contribution distracted any listers<br>
attention from the purpose of the thread.<br>
<br>
Best Regards<br>
<div class="im"><br>
On 7/4/11, Dennis Kioko <<a href="mailto:dmbuvi@gmail.com">dmbuvi@gmail.com</a>> wrote:<br>
</div><div><div></div><div class="h5">> On 4 July 2011 11:33, <<a href="mailto:amugambi@jambo.co.ke">amugambi@jambo.co.ke</a>> wrote:<br>
><br>
>> Even SMs from Safaricom are not being delivered to Orange cdma network yet<br>
>> the sender is being charged. This has been going on since last Friday as<br>
>> that is the day I send someone on the CDMA Network<br>
>><br>
>> Anyone out there who has experienced the same come forward we take the<br>
>> necessary consumer protection action.<br>
>><br>
>> Regards<br>
>><br>
> Given that we are talking about M-PESA in this thread, Is it not rude to<br>
> distract the topic of the thread by bringing in another different issue<br>
> rather than starting its own thread?<br>
><br>
>><br>
>> > Hi,<br>
>> ><br>
>> > I am writing this post with a heavy heart as it will likely reverse<br>
>> > gains<br>
>> > that<br>
>> > have been made in the ecommerce and ebanking/mbanking environment.<br>
>> ><br>
>> > A client of mine, who shall remain unnamed for now in typical Kenya<br>
>> > fashion,<br>
>> > runs a site that accepts payments using the mpesa paybill system. Due<br>
>> > to<br>
>> > the<br>
>> > close similarity in various paybill number there has been a tendency for<br>
>> > people<br>
>> > to send money to the account erroneously.<br>
>> ><br>
>> ><br>
>> > As the errors have grown over time the client has had to come up with a<br>
>> > way to<br>
>> > manage the reversals so us to reduce the impact on their operations.<br>
>> Last<br>
>> > week<br>
>> > Safaricom accessed the paybill number's account and initiated reversals<br>
>> > without<br>
>> > notifying them.<br>
>> ><br>
>> > How sure is Safaricom that the person who indicated that they had sent<br>
>> the<br>
>> > money<br>
>> > to the wrong number had not already consumed services? As the post<br>
>> master<br>
>> > general in waiting I am concerned that such action would have negative<br>
>> > effect on<br>
>> > ecommerce as reversal of a transaction based on the request of one party<br>
>> > will<br>
>> > definitely harm the other.<br>
>> ><br>
>> > The reversed transaction still incurs the owner of the paybill number a<br>
>> > cost<br>
>> > that is not reversed, this issue was previously raised with the former<br>
>> > MD<br>
>> > of<br>
>> > Safaricom Mr. Michael Joseph who instructed one of the managers to look<br>
>> > into and<br>
>> > resolve. It has been over 2 years and the issue is yet to be concluded.<br>
>> ><br>
>> > This action also indicates the issue of Safaricom mistreating SME<br>
>> > organisations,<br>
>> > if the error was made with the KPLC or Co-Op Bank accounts would the<br>
>> staff<br>
>> > have<br>
>> > the audacity to make direct reversals on the system?<br>
>> ><br>
>> > I believe the term for such action is blatant impunity that can only<br>
>> > be practised by a monopolistic player in an industry.<br>
>> ><br>
>> > With a heavy heart I send this post hoping that it will act as a wake up<br>
>> > call<br>
>> > both to Safaricom and the regulators (CCK & Central Bank) that we need<br>
>> > better<br>
>> > control and monitoring of the money transfer market otherwise we stand<br>
>> > to<br>
>> > scare<br>
>> > the public which would result in its slow down.<br>
>> ><br>
>> > Regards<br>
>> > Robert Yawe<br>
>> > KAY System Technologies Ltd<br>
>> > Phoenix House, 6th Floor<br>
>> > P O Box 55806 Nairobi, 00200<br>
>> > Kenya<br>
>> ><br>
>> ><br>
>> > Tel: +254722511225, +254202010696<br>
>> ><br>
>> ><br>
>> ><br>
>> ><br>
>> ><br>
>> > ________________________________<br>
>> ><br>
>> > From:Eugene Lidede (Synergy) [mailto: <a href="mailto:eugene@synergy.co.ke">eugene@synergy.co.ke</a> ]<br>
>> > Sent: 04 July 2011 09:05<br>
>> > To: <a href="mailto:robertyawe@synergy.co.ke">robertyawe@synergy.co.ke</a><br>
>> > Subject: M-PESA irregularities<br>
>> ><br>
>> > Robert,<br>
>> ><br>
>> > As we spoke;<br>
>> > i) Safaricom is now directly manipulating transactions in our<br>
>> > M-PESA<br>
>> > account without our consent or any manner of reference to us. Is this<br>
>> > proper?<br>
>> > (see red circle in picture below)<br>
>> > ii) They never refund monies deducted from us resulting from the<br>
>> said<br>
>> > reversals despite the fact that we are not party to initiating the<br>
>> > “wrong<br>
>> > payments†(see blue circle). These are wrong payments intended for<br>
>> co-op<br>
>> > bank’s<br>
>> > 400200 but instead sent to our 400100.<br>
>> > iii) This issue has been outstanding since October last year during<br>
>> > Michael<br>
>> > Josephs days. Safaricom has refused to sort it out. Several emails to<br>
>> > their<br>
>> > M-PESA department regarding this issue have gone unanswered even those<br>
>> > specifically addressed to the referenced Caroline lady.<br>
>> > iv) With the deteriorating relationship, it might be time we<br>
>> considered<br>
>> > PesaPal, ZAP and Orange money seriously as a payment platform for our<br>
>> > retail<br>
>> > subscribers<br>
>> ><br>
>> ><br>
>> ><br>
>> ><br>
>> ><br>
>> > Regards<br>
>> ><br>
>> ><br>
>> > Eugene Lidede | Chief Technology Officer | Synergy Systems Limited<br>
>> > 6th Floor, Phoenix House, Kenyatta Ave. | Cell: +254 721 289497/476367<br>
>> |<br>
>> > Tel:<br>
>> > +254 20 2113163<br>
>> > <a href="http://live.mystocks.co.ke" target="_blank">live.mystocks.co.ke</a> | <a href="http://www.propertykenya.com" target="_blank">www.propertykenya.com</a> | <a href="http://www.mystocks.co.ke" target="_blank">www.mystocks.co.ke</a><br>
>> > Outstanding Online Investment Content Provider 2009– Computer Society<br>
>> of<br>
>> > Kenya<br>
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>> development.<br>
>><br>
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> --<br>
> with Regards:<br>
><br>
</div></div>> <a href="http://blog.denniskioko.com" target="_blank">blog.denniskioko.com</a> <<a href="http://www.denniskioko.com/" target="_blank">http://www.denniskioko.com/</a>><br>
<div><div></div><div class="h5">><br>
<br>
--<br>
Sent from my mobile device<br>
<br>
Barrack O. Otieno<br>
Afriregister Ltd (Kenya)<br>
www.afrire <<a href="http://www.afriregister.com" target="_blank">http://www.afriregister.com</a>><a href="http://gister.bi" target="_blank">gister.bi</a>,<br>
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Skype: barrack.otieno<br>
</div></div></blockquote></div><br><br clear="all"><br>-- <br>with Regards:<div><br><div><a href="http://www.denniskioko.com/" target="_blank">blog.denniskioko.com</a><div><div><br></div></div></div></div><br>