[kictanet] MP[ESA down?

[Linda Muka]

Good afternoon Michael,

 

We apologise for the inconvenience caused. We had a system challenge
which affected some M-PESA transactions yesterday. Your transaction was
automatically cancelled and the funds including charges reverted back to
your M-PESA Account. You should be able to transact with funds again. We
also do understand that you performed another successful withdrawal
transaction at another outlet on the same day. Thank you for your valued
feedback.

 

Regards,

Linda

 

From: kictanet-bounces+lmuka=safaricom.co.ke at lists.kictanet.or.ke
[mailto:kictanet-bounces+lmuka=safaricom.co.ke at lists.kictanet.or.ke] On
Behalf Of Michael Ouma
Sent: Wednesday, January 26, 2011 5:37 PM
To: Linda Muka
Cc: Kictanet
Subject: [kictanet] MP[ESA down?

 

 

 Hi:

I tried to withdraw Kshs 500 via MPESA from Stema Communications Ltd
Tsavo Road @ around 3.30pm today. Then got this message: "Failed. There
was a problem sending a confirmation SMS to 966002-Stema Communications
Ltd Tsavo Road. Ask them to check the phone and try again." I tried to
withdraw again and was sent the same message with my balance indicating
that the Ksh 500 plus transaction fees had been deducted with no
confirmation SMS being sent to either me or the MPESA agent. How can I
recover this? Below is my phone number.



Michael Ouma
Journalist
Kenya
Tel:+254-725-537823





"Do not go where the path may lead, but go instead where there is no
path and leave a trail," - Ralph Waldo Emerson

 

 


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