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<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Good afternoon Michael,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#244061'>We apologise for the inconvenience caused. We had a system
challenge which affected some M-PESA transactions yesterday. Your transaction
was automatically cancelled and the funds including charges reverted back to
your M-PESA Account. You should be able to transact with funds again. </span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#244061'>We
also do understand that you performed another successful withdrawal transaction
at another outlet</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#244061'> <span lang=EN-GB>on the same day. Thank you for your valued
feedback.<o:p></o:p></span></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Linda</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
kictanet-bounces+lmuka=safaricom.co.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+lmuka=safaricom.co.ke@lists.kictanet.or.ke] <b>On
Behalf Of </b>Michael Ouma<br>
<b>Sent:</b> Wednesday, January 26, 2011 5:37 PM<br>
<b>To:</b> Linda Muka<br>
<b>Cc:</b> Kictanet<br>
<b>Subject:</b> [kictanet] MP[ESA down?<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'> Hi:<br>
<br>
I tried to withdraw Kshs 500 via MPESA from Stema Communications Ltd Tsavo Road
@ around 3.30pm today. Then got this message: "Failed. There was a problem
sending a confirmation SMS to 966002-Stema Communications Ltd Tsavo Road. Ask
them to check the phone and try again." I tried to withdraw again and was
sent the same message with my balance indicating that the Ksh 500 plus
transaction fees had been deducted with no confirmation SMS being sent to
either me or the MPESA agent. How can I recover this? Below is my phone number.<br>
<br>
<o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>Michael Ouma<br>
Journalist<br>
Kenya<br>
Tel:+254-725-537823<br>
<br>
<br>
<o:p></o:p></p>
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<p class=MsoNormal><br>
"Do not go where the path may lead, but go instead where there is no path
and leave a trail," - Ralph Waldo Emerson<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<DIV><STRONG>Note:</STRONG></DIV>
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emails sent from Safaricom Limited are subject to Safaricom’s Email Terms &
Conditions. Please click <A
href="http://www.safaricom.co.ke/index.php?id=954"><SPAN
style="COLOR: green"><FONT color=#400080>here</FONT></SPAN></A> to read the
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