[kictanet] Challanges facing Mpesa Agents

[robert yawe]

Hi,

I raised this issue some months ago and Safaricom took action they have released 
a new SIM card that allows you to access your phone book when sending cash.

On the other hand can we appreciate the fact that sending money using mobile 
transfer services is actually sending cash.  If you got onto the wrong Matatu 
and got to the wrong destination can you really blame the Makanga?

Regards
 Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya


Tel: +254722511225, +254202010696




________________________________
From: Preston Odera <podera_2002 at yahoo.com>
To: robertyawe at yahoo.co.uk
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Mon, 14 February, 2011 19:33:10
Subject: [kictanet] Challanges facing Mpesa Agents


Can Safaricom shed some light on this:-

When money is sent erroneously to a wrong number it has been very very difficult 
to reach the customer care on time to report the incident resulting in loss of 
funds.

It would be interesting to get some statistics by month  on how much 
agents/customers are losing by not reaching the hotline in time. 


Information from agents indicates that it is near impossible to reach the 
hotline in time to safe the situation. The line is unavailable and could take 
from 30 to 60 minutes. Always the agents and their assistants have to suffer the 
loss. by this time money will have been withdrawn by the recipient.

Preston


 
________________________________
Don't pick lemons.
See all the new 2007 cars at Yahoo! Autos.


      
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20110215/63a1100d/attachment.htm>