[kictanet] Challanges facing Mpesa Agents

[Preston Odera]

Can Safaricom shed some light on this:-

When money is sent erroneously to a wrong number it has been very very difficult to reach the customer care on time to report the incident resulting in loss of funds.

It would be interesting to get some statistics by month  on how much agents/customers are losing by not reaching the hotline in time. 

Information from agents indicates that it is near impossible to reach the hotline in time to safe the situation. The line is unavailable and could take from 30 to 60 minutes. Always the agents and their assistants have to suffer the loss. by this time money will have been withdrawn by the recipient.

Preston





 
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