[kictanet] Making it Impossible to Unsubrscribe from Services - Safaricom

[Edwin Onchari]

>From my post.( I cannot navigate through their Customer Service Menu (I have
a touch screen phone.impossible to Press 1,2,3 prompts to advance to the
next menu to speak to someone!), I have clearly stated that it is not
possible to dial extensions when prompted (touch screen).they have since
sorted the daily bundles though.just dial *544*10#, Call..also now the menu
is available after selecting item 98 and selecting 10, one is able to
unsubscribe.

 

Best Regards,

 

Edwin

 

From: kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke
[mailto:kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke] On
Behalf Of Dennis Kioko
Sent: Tuesday, August 02, 2011 7:28 PM
To: Edwin
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Making it Impossible to Unsubrscribe from Services -
Safaricom

 

What do you mean by impossible, just dial 100 and then when the call goes
through, you should see a dialpad menu, press this and you have a keypad
through which you can dial the prompts as you go along 

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