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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>From my post…(</span> I cannot navigate through their Customer Service Menu (I have a touch screen phone…impossible to Press 1,2,3 prompts to advance to the next menu to speak to someone!)<span style='color:#1F497D'>, I have clearly stated that it is not possible to dial extensions when prompted (touch screen)…they have since sorted the daily bundles though…just dial *<b>544</b>*10#, Call..also now the menu is available after selecting item 98 and selecting 10, one is able to unsubscribe.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Best Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Edwin<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] <b>On Behalf Of </b>Dennis Kioko<br><b>Sent:</b> Tuesday, August 02, 2011 7:28 PM<br><b>To:</b> Edwin<br><b>Cc:</b> KICTAnet ICT Policy Discussions<br><b>Subject:</b> Re: [kictanet] Making it Impossible to Unsubrscribe from Services - Safaricom<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>What do you mean by impossible, just dial 100 and then when the call goes through, you should see a dialpad menu, press this and you have a keypad through which you can dial the prompts as you go along <o:p></o:p></span></p></div></body></html>