[kictanet] Safaricom Business Support - Frustrations

[Odhiambo Washington]

@Terry,

Someone from Safaricom has called me to inform me that they are having
problems with Fiber links from JTL ... like all of them.

I wonder what that has to do with calls to 2222 not being answered, and are
directed to their IVR - telling me about data access using my phone, when I
have problems with WiMAX.

Safaricom know how to send me Invoices for my WiMAX links via e-mail, and
even to call me regarding the same, but cannot notify me by mail/sms about
outages. Then they go ahead to direct support calls to IVR!

It's a shame for a company that boasts the largest profits in this country
of a few millionaires and millions of beggars.


On Thu, Apr 7, 2011 at 09:42, <terry at tealictafrica.com> wrote:

>
> Second this. (VENT!!!!)
>
> Frustration!!! not even their landlines are being answered... been trying
> since Tuesday they've all gone unanswered.
>
>
>
>
>
> On Thu, 7 Apr 2011 09:15:48 +0300, Odhiambo Washington <odhiambo at gmail.com>
> wrote:
>
>> This company called Safaricom - I wonder where it is headed.
>>
>> More often than not, calling Safaricom Business Support number - 0722
>> 002222 - ends up on the Safaricom IVR, which plays to you one message
>> over and over, like it is doing now!
>>
>> More often than not, M-Pesa service always experiences delays.
>>
>> Who will save us from the claws of this tiger?
>>
>> Maybe I should record all this and send it to CCK.
>>
>
>


-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Damn!!
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