[kictanet] KPLC should embrace technology and save kenyans millions

[John Kariuki]

Edwin,Listers,

The fundamental question to ask is whether there is any motivation or incentive for a monopoly to be efficient for the benefit of customers?
It is often primarily about self-interest and customer is secondary.
After all,they know you have no choice!

John Kariuki

--- On Thu, 16/9/10, Edwin Onchari <eonchari at lynxbits.com> wrote:

From: Edwin Onchari <eonchari at lynxbits.com>
Subject: [kictanet] KPLC should embrace technology and save kenyans millions
To: ngethe.kariuki2007 at yahoo.co.uk
Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
Date: Thursday, 16 September, 2010, 13:36




 
 






Dear KPLC, 

   

Here is a brief picture(example from what I have experienced
in last 1 year) that is disturbing and unfortunately resonates with millions of
Kenyans privileged to have power in their houses/offices: 

   


 
  
  Month 
  
  
  Bill 
  
  
  Meter reading 
  
 
 
  
  1-5 
  
  
  Average 1000 KES 
  
  
  Estimate 
  
 
 
  
  6 - 8 
  
  
  Average 1100 KES 
  
  
  Estimate 
  
 
 
  
  9 
  
  
  17000 KES 
  
  
  Meter reading 
  
 


   

Now: If KPLC invested in locally developed and available
technology, customers can actually monitor their electricity usage, versus the
readings on their meters and what is shown on the invoices. 

   

The sad story about these fluctuations is that KPLC insists
that you must pay the higher amounts, then go to their ever unending queue at
electricity house (good luck if you have a car because parking in Nairobi is
another nightmare), where a customer care agent (with no etiquette) will tell
you to produce all receipts for the year to sort out your problem. Now, I work
along Mombasa road, which means that I have to halt my income generating
engagements to navigate through unending traffic so that I can go queue for
hours and face a customer care agent that will rudely handle my case, to no
conclusion and brace myself for another such session in less than a year later!
Any affordable solar solutions out there for apartment duelers? Because I
terribly need one. 

   

Edwin 

   



 


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