[kictanet] Need for BPO sector re-alignment?

[Edwin Onchari]

Hi Sean,

 

You are right on the money! It is indeed my hope that we can have a stronger
industry body that has 100% government (all agencies) and Industry backing.
In the past, this has been done on an ad-hoc basis, rendering the industry
body chronically ineffective.

 

It is my hope that we can move in unison (one country with a common goal)
from here on, with sincere collaborative efforts, without trying to earn
personal credit (while at the society – sadly, this was very evident in the
government agencies that I had the privilege to interact with).

 

Edwin

 

Being on par in terms of price and quality only gets you into the
game.Service wins the game.
TONY ALESSANDRA

 

From: Sean Moroney [mailto:seanm at aitecafrica.com] 
Sent: Thursday, October 07, 2010 2:07 PM
To: 'Edwin Onchari'
Cc: 'KICTAnet ICT Policy Discussions'; 'Bobby Varanasi'; 'Raychelle Injete'
Subject: RE: [kictanet] Need for BPO sector re-alignment?

 

Hi Edwin,

 

You are pushing the discussion in the right direction, but it needs to go
much further than a communiqué or strategy. What Kenya needs is a
Public-Private Outsourcing Pinnacle Organisation (Outsource Kenya?) on which
all the bodies you mention below are represented and through which all
national BPO development efforts are co-ordinated on an on-going basis. I
believe the BPO Society is currently in the process of reconstituting itself
so while it is doing that why not make it the PP body everyone works
through? Then capacity can be developed to facilitate and co-ordinate all
national outsourcing strategy, capacity-building, marketing etc. (What do
you think, Raychelle?)

 

This is my “outsider’s” view, based to some extent on the Malaysian
experience Bobby Varanasi, as well as the South African BePESA initiative
that Pumela Salela shared with us at the Outsourcing and Contact centre
Conference back in November. (I’m copying Bobby in on this in case he has
any other advice to add.)

 

 Regards,

 

Sean

 

Sean Moroney
Chairman
AITEC Africa
seanm at aitecafrica.com
UK Tel: +44(0)1480-880774
UK Fax: +44(0)1480-880765
UK Mobile: +44(0)7973-499224
Kenya Mobile: +254(0)721-845674
Mozambique Mobile: +258-82-820880583
Nigeria Mobile: +234(0)802-0571766
SA Mobile: +27(0)724-577887
Skype: seanmoroney
www.aitecafrica.com 

 

From: kictanet-bounces+seanm=aitecafrica.com at lists.kictanet.or.ke
[mailto:kictanet-bounces+seanm=aitecafrica.com at lists.kictanet.or.ke] On
Behalf Of Edwin Onchari
Sent: 07 October 2010 10:41
To: seanm at aitecafrica.com
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Need for BPO sector re-alignment?

 

Dear Listers and passionate BPO industry practitioners,

 

In recent constructive discussions on the state of the BPO sector in Kenya,
and how this will impact the contribution to realizing our Vision 2030
goals, one thing clearly emerged. As a country, we have a fragmented
strategy of creating a sustainable industry.

 

I strongly feel that we need to a have a joint communiqué (re-aligning of
strategies) from the following and any other agency that has/should have BPO
as part of its TORs:

 

1.       Kenya ICT Board (The line ministry and supporting agencies such as
CCK)

2.       KenInvest

3.       OPM- BPO/ITES working group

4.       Brand Kenya

5.       Vision 2030 secretariat

6.       The Kenya BPO Society – and by membership extension; KEPSA

7.       Any other auxiliary industry/government agencies

 

It is imperative that we have a unified, well thought through, strategy for
the sector if we were to achieve much.

 

This call is in the back-drop of many industry start-ups and auxiliary
service providers, either shutting shop altogether, or suspending BPO
departments in their operations (over 40 start-ups have shut down in the
last 4 years with a potential loss of 5000 direct jobs).

 

What are your thoughts?

 

Kind regards,

 

Edwin 

 

Being on par in terms of price and quality only gets you into the
game.Service wins the game.
TONY ALESSANDRA

 

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