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<p class=MsoNormal><span style='color:#1F497D'>Hi Sean,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>You are right on the money! It
is indeed my hope that we can have a stronger industry body that has 100%
government (all agencies) and Industry backing. In the past, this has been done
on an ad-hoc basis, rendering the industry body chronically ineffective.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>It is my hope that we can move in
unison (one country with a common goal) from here on, with sincere collaborative
efforts, without trying to earn personal credit (while at the society – sadly,
this was very evident in the government agencies that I had the privilege to interact
with).<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Edwin</span><span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><i><span style='color:#003399'>Being on par in terms of
price and quality only gets you into the game.Service wins the game.</span></i><span
style='color:#003399'><br>
TONY ALESSANDRA<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Sean Moroney
[mailto:seanm@aitecafrica.com] <br>
<b>Sent:</b> Thursday, October 07, 2010 2:07 PM<br>
<b>To:</b> 'Edwin Onchari'<br>
<b>Cc:</b> 'KICTAnet ICT Policy Discussions'; 'Bobby Varanasi'; 'Raychelle
Injete'<br>
<b>Subject:</b> RE: [kictanet] Need for BPO sector re-alignment?<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>Hi Edwin,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>You are pushing the
discussion in the right direction, but it needs to go much further than a
communiqué or strategy. What Kenya needs is a Public-Private Outsourcing
Pinnacle Organisation (Outsource Kenya?) on which all the bodies you mention
below are represented and through which all national BPO development efforts
are co-ordinated on an on-going basis. I believe the BPO Society is currently
in the process of reconstituting itself so while it is doing that why not make
it the PP body everyone works through? Then capacity can be developed to
facilitate and co-ordinate all national outsourcing strategy, capacity-building,
marketing etc. (What do you think, Raychelle?)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>This is my
“outsider’s” view, based to some extent on the Malaysian
experience Bobby Varanasi, as well as the South African BePESA initiative that
Pumela Salela shared with us at the Outsourcing and Contact centre Conference
back in November. (I’m copying Bobby in on this in case he has any other
advice to add.)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='color:#1F497D'> Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>Sean<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Century Gothic","sans-serif";
color:#1F497D'>Sean Moroney<br>
<b>Chairman<br>
</b></span><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Century Gothic","sans-serif";
color:red'>AITEC Africa</span></b><span lang=EN-GB style='font-size:10.0pt;
font-family:"Century Gothic","sans-serif";color:#1F497D'><br>
seanm@aitecafrica.com<br>
UK Tel: +44(0)1480-880774<br>
UK Fax: +44(0)1480-880765<br>
UK Mobile: +44(0)7973-499224<br>
Kenya Mobile: +254(0)721-845674<br>
Mozambique Mobile: +258-82-820880583<br>
Nigeria Mobile: +234(0)802-0571766<br>
SA Mobile: +27(0)724-577887<br>
Skype: seanmoroney<br>
www.aitecafrica.com </span><span lang=EN-GB style='color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=EN-GB style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke
[mailto:kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke] <b>On
Behalf Of </b>Edwin Onchari<br>
<b>Sent:</b> 07 October 2010 10:41<br>
<b>To:</b> seanm@aitecafrica.com<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> [kictanet] Need for BPO sector re-alignment?<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal>Dear Listers and passionate BPO industry practitioners,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>In recent constructive discussions on the state of the BPO
sector in Kenya, and how this will impact the contribution to realizing our
Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented
strategy of creating a sustainable industry.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I strongly feel that we need to a have a joint communiqué
(re-aligning of strategies) from the following and any other agency that
has/should have BPO as part of its TORs:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Kenya ICT Board (The line ministry and supporting
agencies such as CCK)<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>KenInvest<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>OPM- BPO/ITES working group<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Brand Kenya<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Vision 2030 secretariat<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>6.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>The Kenya BPO Society – and by membership
extension; KEPSA<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>7.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Any other auxiliary industry/government agencies<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>It is imperative that we have a unified, well thought
through, strategy for the sector if we were to achieve much.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>This call is in the back-drop of many industry start-ups and
auxiliary service providers, either shutting shop altogether, or suspending BPO
departments in their operations (over 40 start-ups have shut down in the last 4
years with a potential loss of 5000 direct jobs).<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>What are your thoughts?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Kind
regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal>Edwin <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><i><span style='color:#003399'>Being on par in terms of
price and quality only gets you into the game.Service wins the game.</span></i><span
style='color:#003399'><br>
TONY ALESSANDRA<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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