[kictanet] Need for BPO sector re-alignment?

Thu Oct 7 14:13:04 EAT 2010

Esther,

If possible try having the Malili technopolis join World Technopolis
Association (WTA). WTA is led by South korea but they do more and talk
less.  The 7th WTA had a meeting last year...

see http://www.wtanet.org/recentnews/textBDView.mf?tableName=Ewtanews&idx=117

Also the link below may demystify what is expected of technopolis.

see http://www.technopolis-group.com/site/

Technopolis works with the creation of knowledge and its practical
application to society. We analyse and advise on policy and evaluate
its implementation in the fields of science, technology, innovation,
higher education and social and economic development.

Otherwise from what I gather from edwin is we are acting in coocons
and it is hurting the enterpreneurs plus those who depend of the jobs
they generate. What to do is his plea! And one way is to align our
collective strategy which is really difficult in our current political
environment.

There is a challenged Political vision because current actors have:-
1. Short term vision: driven by next mandate election
2. Social-economical dimension: majority of today's politician are
“lawyers” or “economists” do not understand impact of ICT,
Science-Technology-Innovation facilities

We can correct it by:-
1. being  prepared to repeat the continuous education of local and
national politician and decisionmakers
2. even for a research infrastructure run a serious a social-economical study to
show you impact on the local, national and international economy of
say ICT, Science-Technology-Innovation

Have to run for lunch but will be prepared to engage you further on
other challenges and possible ways of addressing them (put as 1,2,
etc) namely:-

Very conservative community (we take too many oaths and sorround
ourselves in shrouds of secrecy as if we are doing rocket
science...incidentally I am attending a private forum of future
exploves that implode as oppesed to explode): dare to challenge your
colleagues and be courageous because you need to be a marathon-man and
not “Usain Bolt”

Throw away the fear that what I’m doing here ! (depends on your reactions)....

Over-information kills the communication:
1.  We need to be aware that the media are over-flooded by information.
2.  Don’t hesitate to repeat our fundamentals every time you address the media’s
3. if you can’t say in simple words what you are doing or willing to
do this means that you are not mastering your subject
4 Before issuing your communication let it be reviewed by nonspecialists
(non-specialist doen’t mean your secretay but a non exposed person to
your jargon)

Economical and financial culture
1. Today’s economical & financial culture is based on short-term
pay-back investment and preferably at high rate: Run socialeconomical
impact study for your project by specialist and assist them for the
special aspect of your project such as:

Technical excellence  This should the first challenge on my list but
I put at the end
because it is the most important and deserve more discussion

1. Addressing all the previous challenges in a perfect way for a bad
project from the technical point of view, will not make you successful
2. Technical excellence and reliable technology should be your drivers
in designing your project
3. Favor international collaboration in an open-minded environment
such as the one offered by NASCOMM, etc.

Kind regards,

David

On 10/7/10, ESTHER MUCHIRI <emuchiri at andestbites.com> wrote:
> Great suggestion Edwin! Re-alignment is a must, and the first step is for us
> to broaden our thinking from BPO to ITES (which includes BPO).
>
>
>
> The story in today’s daily Nation on the upcoming ICT Technolopis in
> Machakos country is enough stimulus for the industry to shape up…
>
>
>
>
>
> Esther
>
>
>
>
>
>
>
> ===================================
>
> Esther W. Muchiri
>
> Tel: +254-20-2394420; Cell: +254-724-164346; +254-733-720-619
>
>
>
> "The future belongs to those who believe the beauty of their dreams.".
>
> -- Eleanor Roosevelt
>
>
>
> From: kictanet-bounces+emuchiri=andestbites.com at lists.kictanet.or.ke
> [mailto:kictanet-bounces+emuchiri=andestbites.com at lists.kictanet.or.ke] On
> Behalf Of Edwin Onchari
> Sent: Thursday, October 07, 2010 11:41 AM
> To: emuchiri at andestbites.com
> Cc: KICTAnet ICT Policy Discussions
> Subject: [kictanet] Need for BPO sector re-alignment?
>
>
>
> Dear Listers and passionate BPO industry practitioners,
>
>
>
> In recent constructive discussions on the state of the BPO sector in Kenya,
> and how this will impact the contribution to realizing our Vision 2030
> goals, one thing clearly emerged. As a country, we have a fragmented
> strategy of creating a sustainable industry.
>
>
>
> I strongly feel that we need to a have a joint communiqué (re-aligning of
> strategies) from the following and any other agency that has/should have BPO
> as part of its TORs:
>
>
>
> 1.       Kenya ICT Board (The line ministry and supporting agencies such as
> CCK)
>
> 2.       KenInvest
>
> 3.       OPM- BPO/ITES working group
>
> 4.       Brand Kenya
>
> 5.       Vision 2030 secretariat
>
> 6.       The Kenya BPO Society – and by membership extension; KEPSA
>
> 7.       Any other auxiliary industry/government agencies
>
>
>
> It is imperative that we have a unified, well thought through, strategy for
> the sector if we were to achieve much.
>
>
>
> This call is in the back-drop of many industry start-ups and auxiliary
> service providers, either shutting shop altogether, or suspending BPO
> departments in their operations (over 40 start-ups have shut down in the
> last 4 years with a potential loss of 5000 direct jobs).
>
>
>
> What are your thoughts?
>
>
>
> Kind regards,
>
>
>
> Edwin
>
>
>
> Being on par in terms of price and quality only gets you into the
> game.Service wins the game.
> TONY ALESSANDRA
>
>
>
>