[kictanet] 3G My foot

Wed Mar 10 09:54:34 EAT 2010

Lol,

Bob, I understand your frustration here. I am an Ongata Rongai Kenyan( I think I qualify to be Wanjiku in that sense and a Langata Road user too). I used Lavington because my colleagues out there had a peculiar problem like the one you have and it was resolved. I meant to communicate that the issues are resolvable and maybe MJ you want to let your boys do the trick for Mr. Yawe. Speaking of Ongata Rongai, service on 3G is our saviour since most providers consider us not part of Nairobi Province hence none has established any meaningful presence. 3 G works for us.

Anyway, I wish you luck Bob with your quest for better service for the greater good of us all.

Regards,

Emmanuel

From: kictanet-bounces+emmanuel.khisa=kadet.co.ke at lists.kictanet.or.ke [mailto:kictanet-bounces+emmanuel.khisa=kadet.co.ke at lists.kictanet.or.ke] On Behalf Of robert yawe
Sent: Tuesday, March 09, 2010 6:51 PM
To: emmanuel.khisa at kadet.co.ke
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] 3G My foot

Hi,

This is what I call the digital divide in action the dividing line being Langata Road/Uhuru Highway.

Waudo in Millimani has reliable 3G and so does Khisa in Lavington, so what happens to Wanjiku, does she need to cross the divide to Kawangware?

Regards

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696

  _____  

From: waudo siganga <emailsignet at mailcan.com>
To: robert yawe <robertyawe at yahoo.co.uk>
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Tue, 9 March, 2010 13:56:46
Subject: Re: [kictanet] 3G My foot

Hi Robert - here in Kilimani it is the 3G guys who are our saviour. Our usual WIMAX service provider is a big let down. Even this msg I am sending through the 3G guys! 

Waudo

On Tue, 09 Mar 2010 09:51 +0000, "robert yawe" <robertyawe at yahoo.co.uk> wrote:

Hi,

I advice is if you plan to use the 3G service from home then move houses, this issues has yet to be resolved and with the new snail pace I do not expect it to be resolved soon.  But I could be wrong.

Regards

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696 

  _____  

From: Tony Wainaina <awainaina at gmail.com>
To: robertyawe at yahoo.co.uk
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Tue, 9 March, 2010 9:10:49
Subject: Re: [kictanet] 3G My foot

Hi,

Bob, 

How is the connectivity now. Please let me know if the connectivity problem was resolved..! i am almost signing a contract with safaricom for connectivity in south C. This is of great concern to me.

Regards

On Mon, Mar 8, 2010 at 4:56 PM, Brian Longwe <blongwe at gmail.com> wrote:

Bob, 

I'll send you the email privately of someone who can help, sorry about your woes, but having provided Internet services for over 11yrs I know that tweaking and optimization is a critical aspect for any service provider, but customer service are not always effective in liaisong with the engineers responsible, bear with them and give them a chance to do their job (the engineers)

:-)

Mblayo

Sent from my iPhone

On Mar 8, 2010, at 4:39 PM, robert yawe <robertyawe at yahoo.co.uk> wrote:

Hi,

I have talked to them and all we get are promises, I have raised this issue multiple times over the past 6 months with no progress.

What is more annoying is that this problem is with all the providers, I wonder who monitors there network coverage especially when their advertisements indicate that nairobi is fully covered.  At least you and I can call and explain the technical details to the techies are the providers but what about wanjiku?

Regards

PS.  Kenya must be the easiest place to do business where the client actually analysis your problems and even provides solutions for free.

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696 

  _____  

From: Brian Longwe <blongwe at gmail.com>
To: robert yawe <robertyawe at yahoo.co.uk>
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Mon, 8 March, 2010 12:15:02
Subject: Re: [kictanet] 3G My foot

Hi Robert,

I sympathize with you. I have had similar problems with Safaricoms 3G service in my residential area, but when I engaged with Safaricoms tech personnel And reported the issues, I was amazed at the speedy response and quick turnaround in terms of optimizing the 3g in my area (it took less than 1hr to solve a problem that had been hounding myself and others in the same area for 4 days).

I would suggest that you get in touch with their support, provide them with detailed information regarding the problem, eg latency between packets on a traceroute, GPS coordinates of your location etc...

Best regards,

Mblayo

Sent from my iPhone

On Mar 8, 2010, at 8:29 AM, robert yawe <robertyawe at yahoo.co.uk> wrote:

Hi,

I had another horrible experience trying to work from home again this weekend after Safaricoms the 3G services was was unavailable in the South C and the edge service is literally the edge of the service I could not even refresh a yahoo mail page.

Just out of curiosity was don't the mobile companies outsource their network optimization business to the level of having providers invest in the equipment in exchange for a share of revenue from the traffic that they pass through.  

As consumers we are charged based on utilisation so the mobile companies don't need to change their tariff structures to accommodate the booster and  repeater providers.  Hopefully after they have tested this model in the urban areas they can use the same model to better cover the rural areas.

On the other front is the excessive advertising spend my Telkom on the issue of wired services, when are they likely to make this available outside the CBD as their are no copper cables in the residential areas or does Orange think that all our Nyumbas are in the CBD?

Have a bandwidth available week

Regards

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696 

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Regards

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