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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Lol,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Bob, I understand your frustration here. I am an Ongata Rongai
Kenyan( I think I qualify to be Wanjiku in that sense and a Langata Road user
too). I used Lavington because my colleagues out there had a peculiar problem
like the one you have and it was resolved. I meant to communicate that the
issues are resolvable and maybe MJ you want to let your boys do the trick for
Mr. Yawe. Speaking of Ongata Rongai, service on 3G is our saviour since most
providers consider us not part of Nairobi Province hence none has established
any meaningful presence. 3 G works for us.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Anyway, I wish you luck Bob with your quest for better service
for the greater good of us all.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Emmanuel<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
kictanet-bounces+emmanuel.khisa=kadet.co.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+emmanuel.khisa=kadet.co.ke@lists.kictanet.or.ke] <b>On
Behalf Of </b>robert yawe<br>
<b>Sent:</b> Tuesday, March 09, 2010 6:51 PM<br>
<b>To:</b> emmanuel.khisa@kadet.co.ke<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> Re: [kictanet] 3G My foot<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal>Hi,<br>
<br>
This is what I call the digital divide in action the dividing line being
Langata Road/Uhuru Highway.<br>
<br>
Waudo in Millimani has reliable 3G and so does Khisa in Lavington, so what
happens to Wanjiku, does she need to cross the divide to Kawangware?<br>
<br>
Regards<o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'>Robert Yawe<br>
KAY System Technologies Ltd<br>
Phoenix House, 6th Floor<br>
P O Box 55806 Nairobi, 00200<br>
Kenya<o:p></o:p></p>
<div>
<p class=MsoNormal>Tel: +254722511225, +254202010696<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
<hr size=1 width="100%" align=center>
</span></div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> waudo siganga
<emailsignet@mailcan.com><br>
<b>To:</b> robert yawe <robertyawe@yahoo.co.uk><br>
<b>Cc:</b> KICTAnet ICT Policy Discussions
<kictanet@lists.kictanet.or.ke><br>
<b>Sent:</b> Tue, 9 March, 2010 13:56:46<br>
<b>Subject:</b> Re: [kictanet] 3G My foot</span><o:p></o:p></p>
<div>
<div>
<div id=me00310>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'>Hi
Robert - here in Kilimani it is the 3G guys who are our saviour. Our usual
WIMAX service provider is a big let down. Even this msg I am sending through
the 3G guys! <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'>Waudo<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'>On
Tue, 09 Mar 2010 09:51 +0000, "robert yawe"
<robertyawe@yahoo.co.uk> wrote:<o:p></o:p></span></p>
</div>
<blockquote style='border:none;border-left:solid #144FAE 1.5pt;padding:0in 0in 0in 12.0pt;
margin-left:0in;margin-right:0in'>
<div>
<p class=MsoNormal>Hi,<br>
<br>
I advice is if you plan to use the 3G service from home then move houses, this
issues has yet to be resolved and with the new snail pace I do not expect it to
be resolved soon. But I could be wrong.<br>
<br>
Regards<o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'>Robert Yawe<br>
KAY System Technologies Ltd<br>
Phoenix House, 6th Floor<br>
P O Box 55806 Nairobi, 00200<br>
Kenya<o:p></o:p></p>
<div>
<p class=MsoNormal>Tel: +254722511225, +254202010696 <o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=1 width="100%" align=center>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b>From:</b> Tony Wainaina
<awainaina@gmail.com><br>
<b>To:</b> robertyawe@yahoo.co.uk<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions
<kictanet@lists.kictanet.or.ke><br>
<b>Sent:</b> Tue, 9 March, 2010 9:10:49<br>
<b>Subject:</b> Re: [kictanet] 3G My foot<br>
<br>
Hi,<br>
<br>
Bob, <br>
<br>
How is the connectivity now. Please let me know if the connectivity problem was
resolved..! i am almost signing a contract with safaricom for connectivity in
south C. This is of great concern to me.<br>
<br>
Regards<br>
<br>
<br>
<o:p></o:p></p>
<div>
<p class=MsoNormal>On Mon, Mar 8, 2010 at 4:56 PM, Brian Longwe <<a
href="mailto:blongwe@gmail.com" target="_blank">blongwe@gmail.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal>Bob, <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>I'll send you the email privately of someone who can help,
sorry about your woes, but having provided Internet services for over 11yrs I
know that tweaking and optimization is a critical aspect for any service
provider, but customer service are not always effective in liaisong with the
engineers responsible, bear with them and give them a chance to do their job
(the engineers)<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>:-)<o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Mblayo<br>
<br>
Sent from my iPhone<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal><br>
On Mar 8, 2010, at 4:39 PM, robert yawe <<a
href="mailto:robertyawe@yahoo.co.uk" target="_blank">robertyawe@yahoo.co.uk</a>>
wrote:<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<blockquote style='border:none #540000 1.0pt;border-left:solid #540000 1.5pt;
padding:0in 0in 0in 12.0pt;margin-left:0in;margin-right:0in'>
<div>
<div>
<p class=MsoNormal>Hi,<br>
<br>
I have talked to them and all we get are promises, I have raised this issue
multiple times over the past 6 months with no progress.<br>
<br>
What is more annoying is that this problem is with all the providers, I wonder
who monitors there network coverage especially when their advertisements
indicate that nairobi is fully covered. At least you and I can call and
explain the technical details to the techies are the providers but what about
wanjiku?<br>
<br>
Regards<br>
<br>
PS. Kenya must be the easiest place to do business where the client
actually analysis your problems and even provides solutions for free.<o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'>Robert Yawe<br>
KAY System Technologies Ltd<br>
Phoenix House, 6th Floor<br>
P O Box 55806 Nairobi, 00200<br>
Kenya<o:p></o:p></p>
<div>
<p class=MsoNormal>Tel: +254722511225, +254202010696 <o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=1 width="100%" align=center>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b>From:</b> Brian Longwe <<a
href="mailto:blongwe@gmail.com" target="_blank">blongwe@gmail.com</a>><br>
<b>To:</b> robert yawe <<a href="mailto:robertyawe@yahoo.co.uk"
target="_blank">robertyawe@yahoo.co.uk</a>><br>
<b>Cc:</b> KICTAnet ICT Policy Discussions <<a
href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>><br>
<b>Sent:</b> Mon, 8 March, 2010 12:15:02<br>
<b>Subject:</b> Re: [kictanet] 3G My foot<o:p></o:p></p>
<div>
<p class=MsoNormal>Hi Robert,<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>I sympathize with you. I have had similar problems with
Safaricoms 3G service in my residential area, but when I engaged with
Safaricoms tech personnel And reported the issues, I was amazed at the speedy
response and quick turnaround in terms of optimizing the 3g in my area (it took
less than 1hr to solve a problem that had been hounding myself and others in
the same area for 4 days).<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>I would suggest that you get in touch with their support,
provide them with detailed information regarding the problem, eg latency
between packets on a traceroute, GPS coordinates of your location etc...<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Best regards,<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Mblayo<br>
<br>
Sent from my iPhone<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><br>
On Mar 8, 2010, at 8:29 AM, robert yawe <<a
href="mailto:robertyawe@yahoo.co.uk" target="_blank">robertyawe@yahoo.co.uk</a>>
wrote:<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<blockquote style='border:none #540000 1.0pt;border-left:solid #540000 1.5pt;
padding:0in 0in 0in 12.0pt;margin-left:0in;margin-right:0in'>
<div>
<div>
<p class=MsoNormal>Hi,<br>
<br>
I had another horrible experience trying to work from home again this weekend
after Safaricoms the 3G services was was unavailable in the South C and the
edge service is literally the edge of the service I could not even refresh a
yahoo mail page.<br>
<br>
Just out of curiosity was don't the mobile companies outsource their network
optimization business to the level of having providers invest in the equipment
in exchange for a share of revenue from the traffic that they pass
through. <br>
<br>
As consumers we are charged based on utilisation so the mobile companies don't
need to change their tariff structures to accommodate the booster and
repeater providers. Hopefully after they have tested this model in the
urban areas they can use the same model to better cover the rural areas.<br>
<br>
On the other front is the excessive advertising spend my Telkom on the issue of
wired services, when are they likely to make this available outside the CBD as
their are no copper cables in the residential areas or does Orange think that
all our Nyumbas are in the CBD?<br>
<br>
Have a bandwidth available week<br>
<br>
Regards<o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'>Robert Yawe<br>
KAY System Technologies Ltd<br>
Phoenix House, 6th Floor<br>
P O Box 55806 Nairobi, 00200<br>
Kenya<o:p></o:p></p>
<div>
<p class=MsoNormal>Tel: +254722511225, +254202010696 <o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
</div>
</div>
</div>
</blockquote>
<blockquote style='border:none #540000 1.0pt;border-left:solid #540000 1.5pt;
padding:0in 0in 0in 12.0pt;margin-left:0in;margin-right:0in'>
<div>
<p class=MsoNormal>_______________________________________________<br>
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<p class=MsoNormal style='margin-bottom:12.0pt'><br>
_______________________________________________<br>
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</div>
<p class=MsoNormal><br>
<br clear=all>
<br>
-- <br>
<br>
Regards<br>
<br>
Tony Wainaina<o:p></o:p></p>
</div>
</div>
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<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<pre style='margin-bottom:12.0pt'>_______________________________________________<br>
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<a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
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