[kictanet] 3G My foot

Tue Mar 9 13:56:46 EAT 2010

Hi Robert - here in Kilimani it is the 3G guys who are our
saviour. Our usual WIMAX service provider is a big let down. Even
this msg I am sending through the 3G guys!

Waudo
On Tue, 09 Mar 2010 09:51 +0000, "robert yawe"
<robertyawe at yahoo.co.uk> wrote:

Hi,
I advice is if you plan to use the 3G service from home then move
houses, this issues has yet to be resolved and with the new snail
pace I do not expect it to be resolved soon.  But I could be
wrong.
Regards

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya
Tel: +254722511225, +254202010696
  ____________________________________________________________

From: Tony Wainaina <awainaina at gmail.com>
To: robertyawe at yahoo.co.uk
Cc: KICTAnet ICT Policy Discussions
<kictanet at lists.kictanet.or.ke>
Sent: Tue, 9 March, 2010 9:10:49
Subject: Re: [kictanet] 3G My foot
Hi,
Bob,
How is the connectivity now. Please let me know if the
connectivity problem was resolved..! i am almost signing a
contract with safaricom for connectivity in south C. This is of
great concern to me.
Regards
On Mon, Mar 8, 2010 at 4:56 PM, Brian Longwe
<[1]blongwe at gmail.com> wrote:

Bob,

I'll send you the email privately of someone who can help, sorry
about your woes, but having provided Internet services for over
11yrs I know that tweaking and optimization is a critical aspect
for any service provider, but customer service are not always
effective in liaisong with the engineers responsible, bear with
them and give them a chance to do their job (the engineers)

:-)

Mblayo
Sent from my iPhone

On Mar 8, 2010, at 4:39 PM, robert yawe
<[2]robertyawe at yahoo.co.uk> wrote:

Hi,
I have talked to them and all we get are promises, I have raised
this issue multiple times over the past 6 months with no
progress.
What is more annoying is that this problem is with all the
providers, I wonder who monitors there network coverage
especially when their advertisements indicate that nairobi is
fully covered.  At least you and I can call and explain the
technical details to the techies are the providers but what about
wanjiku?
Regards
PS.  Kenya must be the easiest place to do business where the
client actually analysis your problems and even provides
solutions for free.

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya
Tel: +254722511225, +254202010696
  ____________________________________________________________

From: Brian Longwe <[3]blongwe at gmail.com>
To: robert yawe <[4]robertyawe at yahoo.co.uk>
Cc: KICTAnet ICT Policy Discussions
<[5]kictanet at lists.kictanet.or.ke>
Sent: Mon, 8 March, 2010 12:15:02
Subject: Re: [kictanet] 3G My foot
Hi Robert,

I sympathize with you. I have had similar problems with
Safaricoms 3G service in my residential area, but when I engaged
with Safaricoms tech personnel And reported the issues, I was
amazed at the speedy response and quick turnaround in terms of
optimizing the 3g in my area (it took less than 1hr to solve a
problem that had been hounding myself and others in the same area
for 4 days).

I would suggest that you get in touch with their support, provide
them with detailed information regarding the problem, eg latency
between packets on a traceroute, GPS coordinates of your location
etc...

Best regards,

Mblayo
Sent from my iPhone
On Mar 8, 2010, at 8:29 AM, robert yawe
<[6]robertyawe at yahoo.co.uk> wrote:

Hi,
I had another horrible experience trying to work from home again
this weekend after Safaricoms the 3G services was was unavailable
in the South C and the edge service is literally the edge of the
service I could not even refresh a yahoo mail page.
Just out of curiosity was don't the mobile companies outsource
their network optimization business to the level of having
providers invest in the equipment in exchange for a share of
revenue from the traffic that they pass through.
As consumers we are charged based on utilisation so the mobile
companies don't need to change their tariff structures to
accommodate the booster and  repeater providers.  Hopefully after
they have tested this model in the urban areas they can use the
same model to better cover the rural areas.
On the other front is the excessive advertising spend my Telkom
on the issue of wired services, when are they likely to make this
available outside the CBD as their are no copper cables in the
residential areas or does Orange think that all our Nyumbas are
in the CBD?
Have a bandwidth available week
Regards

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya
Tel: +254722511225, +254202010696

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Regards
Tony Wainaina

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References

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3. mailto:blongwe at gmail.com
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