[kictanet] 3G My foot

[Sam Aguyo]

We will start on a very wrong note to suggest that each one of us should know somebody at the providers to be assisted in the event of a problem.  These are not jua kali companies! we are looking at a subscriber base of 15million people if they were required to know somebody to be assisted then my guess will be same as mine.

Let the providers solve our problems without introducing the concept of knowing techies 

Sam
 



Hi Robert,

I sympathize with you. I have had similar problems with Safaricoms 3G service in my residential area, but when I engaged with Safaricoms tech personnel And reported the issues, I was amazed at the speedy response and quick turnaround in terms of optimizing the 3g in my area (it took less than 1hr to solve a problem that had been hounding myself and others in the same area for 4 days).

I would suggest that you get in touch with their support, provide them with detailed information regarding the problem, eg latency between packets on a traceroute, GPS coordinates of your location etc...

Best regards,

Mblayo

Sent from my iPhone

On Mar 8, 2010, at 8:29 AM, robert yawe <robertyawe at yahoo.co.uk> wrote:


Hi,
>
>I had another horrible experience trying to work from home again this weekend after Safaricoms the 3G services was was unavailable in the South C and the edge service is literally the edge of the service I could not even refresh a yahoo mail page.
>
>Just out of curiosity was don't the mobile companies outsource their network optimization business to the level of having providers invest in the equipment in exchange for a share of revenue from the traffic that they pass through.  
>
>As consumers we are charged based on utilisation so the mobile companies don't need to change their tariff structures to accommodate the booster and  repeater providers.  Hopefully after they have tested this model in the urban areas they can use the same model to better cover the rural areas.
>
>On the other front is the excessive advertising spend my Telkom on the issue of wired services, when are they likely to make this available outside the CBD as their are no copper cables in the residential areas or does Orange think that all our Nyumbas are in the CBD?
>
>Have a bandwidth available week
>
>Regards
>
>Robert Yawe
>KAY System Technologies Ltd
>Phoenix House, 6th Floor
>P O Box 55806 Nairobi, 00200
>Kenya
>
>
>Tel: +254722511225, +254202010696 
>
>
>
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