[kictanet] 3G My foot

[Brian Longwe]

Hi Robert,

I sympathize with you. I have had similar problems with Safaricoms 3G  
service in my residential area, but when I engaged with Safaricoms  
tech personnel And reported the issues, I was amazed at the speedy  
response and quick turnaround in terms of optimizing the 3g in my area  
(it took less than 1hr to solve a problem that had been hounding  
myself and others in the same area for 4 days).

I would suggest that you get in touch with their support, provide them  
with detailed information regarding the problem, eg latency between  
packets on a traceroute, GPS coordinates of your location etc...

Best regards,

Mblayo

Sent from my iPhone

On Mar 8, 2010, at 8:29 AM, robert yawe <robertyawe at yahoo.co.uk> wrote:

> Hi,
>
> I had another horrible experience trying to work from home again  
> this weekend after Safaricoms the 3G services was was unavailable in  
> the South C and the edge service is literally the edge of the  
> service I could not even refresh a yahoo mail page.
>
> Just out of curiosity was don't the mobile companies outsource their  
> network optimization business to the level of having providers  
> invest in the equipment in exchange for a share of revenue from the  
> traffic that they pass through.
>
> As consumers we are charged based on utilisation so the mobile  
> companies don't need to change their tariff structures to  
> accommodate the booster and  repeater providers.  Hopefully after  
> they have tested this model in the urban areas they can use the same  
> model to better cover the rural areas.
>
> On the other front is the excessive advertising spend my Telkom on  
> the issue of wired services, when are they likely to make this  
> available outside the CBD as their are no copper cables in the  
> residential areas or does Orange think that all our Nyumbas are in  
> the CBD?
>
> Have a bandwidth available week
>
> Regards
>
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
>
> Tel: +254722511225, +254202010696
>
>
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