[kictanet] KDN Unveils Broadband for SMEs and SOHOs

Esther emuchiri at andestbites.com
Fri Feb 5 19:23:19 EAT 2010


Thanks Muraya for this useful info.

I am currently using Safaricom and suffering big time! Zuku visited my
office but they told me to wait for 2-3 weeks - too long!

Now KDN has come with this offer and just when I was starting to smile,
you tell us their customer service is lousy!

So who is really a reliable Broadband provider! The SMEs and individual
users will continue suffering, and perhaps exploited for more months to
come...???

Esther


> Zuku does @ KShs 4,500 (VAT Inclusive). Was surprised to experience up to
> 800 kbs on Zuku this week.  It is shared bandwith so that was a treat that
> should be more consistent.
>
> Zuku also seems to have a problem (possibly due to their server side
> configurations) which register only one MAC (pc hardware) address to
> connect to to their side. Could be wrong but this locks out other PC's on
> a LAN. It does not seem intentional as they are willing to rectify the
> problem when it is brought to their attention.
>
> Is KDN's KShs 4,000 offer VAT inclusive?
>
> Customer service is very poor in all our ISP's so individuals would be
> wise to expect worse than Corporates experience.
>
> KDN never responded with a (Site Survey) to mail, phone calls and a visit
> to their offices so Zuku is better for individuals and SME's that have 2
> or 3 weeks to wait for them to set you up. This is better than no response
> at all.
>
> Zuku have the best offers in the market and are flooded with more
> installations than they can handle. This means getting support can be a 2
> to 3 week issue but their connection (connectivity) is not too bad where
> they have good signals.
>
> Orange EVDO (Internet Everywhere 3+) is stable if one is not too far from
> their BTS.  Zuku is a much better deal for unlimited downloads but gets
> slower or faster than EVDO depending on Network conditions.
>
> Orange ADSL has been messed up (limited) by the Orange 'Fair Use Policy'.
> Their Livebox modem leaves a lot to be desired and needs to be continually
> reset as it keeps dropping signals. It also often does not pick up signals
> which are restored after fiber & copper cuts.
>
> Suprisingly Orange is improving their Customer Service to follow up on
> their degrading ADSL Internet Service. Limiting Kenyans to 2GB  (256kbs @
> 3K), 4GB (512kbs @5K) and 8GB (1 Mbs @3K). Looks like the GoK sold our
> infrastructure to foreigners who limit their bandwidth usage in other
> nations (including their UK neighbours) except in France. Orange is least
> stingy in France.
>
> For data avoid Safaricom if you can. They use more expensive technology
> than EVDO (which performs as well HSPA but Orange limits bandwidth) so we
> have to pay Safaricom more.-----Original Message-----
> From: Kevin <wanjalak at gmail.com>
> Sent: Friday, February 05, 2010 11:33
> To: murigi.muraya at gmail.com
> Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
> Subject: [kictanet] KDN Unveils Broadband for SMEs and SOHOs
>
>  
> I hear KDN has launched a new product for small businesses, 1Mbps for
> 4,000/=. Is there anything in the market that can rival this? Will this
> spur the market for broadband uptake? 
>  
>  
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