[kictanet] Weekly unlimited internet connectivity

Mon Feb 1 09:46:13 EAT 2010

Dear Michael,

I am both a corporate client and home user of your service and had so much hope of better service on your platform and signed on but the last fortnight has been a pain. When the link isn’t totally out then it’s just too slow. I suggest that Safaricom carries out a Network audit and am sure the feedback from this group should provide you with some insights to get started…I also know that your staff have quite a plateful in their hands and most times are just overwhelmed and that’s not for me to resolve as a client much as I commensurate with them, end of day I need better service and I am sure you will agree that I deserve it at home, my organization deserves it and certainly the rest of your bulging data customer base deserve it. At the moment sorry but we aren’t getting value for money.

I hope something is done.

Regards,

EK 

From: kictanet-bounces+emmanuel.khisa=kadet.co.ke at lists.kictanet.or.ke [mailto:kictanet-bounces+emmanuel.khisa=kadet.co.ke at lists.kictanet.or.ke] On Behalf Of Edwin Onchari
Sent: Monday, February 01, 2010 7:42 AM
To: emmanuel.khisa at kadet.co.ke
Cc: 'KICTAnet ICT Policy Discussions'
Subject: Re: [kictanet] Weekly unlimited internet connectivity

Hi Michael,

The connectivity issues have not been localized to Saturday alone, this has been an issue with your network in general, and your customer service ops need some revamping!

Edwin

From: kictanet-bounces+eonchari=kenyabposociety.or.ke at lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=kenyabposociety.or.ke at lists.kictanet.or.ke] On Behalf Of Harry Delano
Sent: Sunday, January 31, 2010 5:03 PM
To: eonchari at kenyabposociety.or.ke
Cc: 'KICTAnet ICT Policy Discussions'
Subject: Re: [kictanet] Weekly unlimited internet connectivity

Dear Michael,

I think we have quite some erratic connectivity, on the 3G Broadband and it seems to be agonizingly slow...

Normally, to download a mail of about 60KB would take less than 2 seconds, now it seems to be taking about

3 min or more..

Was the issue completely resolved...?

Regards,

Harry

  _____  

From: Michael Joseph [mailto:MJoseph at Safaricom.co.ke] 
Sent: Saturday, January 30, 2010 11:48 PM
To: harry at comtelsys.co.ke
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Weekly unlimited internet connectivity

There was a Teams cable problem today which caused the congestion. It was resolved around 3 

Regards

Michael Joseph

CEO Safaricom

Sent from my iPhone

On 30 Jan 2010, at 20:56, "Harry Delano" <harry at comtelsys.co.ke> wrote:

Evans,

I'm not so sure here, whether the congestion is on the Bandwidth pool
supplied, or the network
is overwhelmed by the numerous connections due to increased demand - really
difficult questions
to answer, hopefully we will get some explanation on this. Anyone from
Safaricom, online...?

However, for a start it is a good thing to see such a positive response to
the market and we
can only hope that this is a trend that will continue in the days to come.

Again,I believe this would be the ideal time for a service provider to
poll/collect internal data
On the increased usage patterns,and carry out an extensive analysis on the
same. For instance, how
many of the increased connections are new users..? Is the content
downloaded/uploaded Local content,
or external content in nature..? What times is usage at it's heaviest - etc,
etc.

The upshot of this, from anyone's guess is - make it cheaper for the mass
market, and you will
have your volumes go up.

Just a thought..

Harry

-----Original Message-----
From: kictanet-bounces+harry=comtelsys.co.ke at lists.kictanet.or.ke
[mailto:kictanet-bounces+harry=comtelsys.co.ke at lists.kictanet.or.ke] On
Behalf Of Evans Ikua
Sent: Saturday, January 30, 2010 7:34 PM
To: harry at comtelsys.co.ke
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Weekly unlimited internet connectivity

I would like to look at this from a different perspective. I have had
problems all day because the connectivity from Safaricom was congested,
maybe a peculiarity as it shows that Kenyans are yearning for affordable
bandwidth.

Is this really cheap? That's debatable. If you buy that for 4 weeks it comes
to 4,000/= per month. That is not affordable.

Now, it means that if you give Kenyans affordable bandwidth, you will have a
larger pool to tap from. Which will mean bigger volumes, and enough cashflow
to "recoup your investment"

--
Evans Ikua
Linux Professional Association of Kenya
Tel: +254-20-2250381, Cell: +254-722 955 831
Eagle House, 2nd Floor
Kimathi Street, Opp. Corner House
www.lpakenya.org

Quoting Harry Delano <harry at comtelsys.co.ke>:

>
> Listers,
>
> The decision by Safaricom to offer weekly unlimited internet connectivity,
-
> as an alternative to Ksh 1,000 Per 300MB pricing
> model should be hailed as a step in the right direction,as we work towards
> bringing  Broadband access prices down. It is
> laudable and other service providers should consider this worth emulating,
> and from all of them, we expect more.
>
> With reseach ( an earlier post from Alice Best), showing that usage is
> increasing, and especially the fact that there
> is a huge potential for growth in this market, should motivate service
> providers to re-look at their overall strategy in
> reaching out to the "untapped" mass market and increase their sales
volumes.
> Ultimately, pricing will be a key
> factor here as well as investing in the best technology available to serve
> savvy Technobile Kenyans..
>
> Harry
>

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