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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Dear Michael,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I am both a corporate client and home user of your service and
had so much hope of better service on your platform and signed on but the last
fortnight has been a pain. When the link isn’t totally out then it’s just too
slow. I suggest that Safaricom carries out a Network audit and am sure the
feedback from this group should provide you with some insights to get started…I
also know that your staff have quite a plateful in their hands and most times
are just overwhelmed and that’s not for me to resolve as a client much as I commensurate
with them, end of day I need better service and I am sure you will agree that I
deserve it at home, my organization deserves it and certainly the rest of your
bulging data customer base deserve it. At the moment sorry but we aren’t getting
value for money.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I hope something is done.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>EK <o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
kictanet-bounces+emmanuel.khisa=kadet.co.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+emmanuel.khisa=kadet.co.ke@lists.kictanet.or.ke] <b>On
Behalf Of </b>Edwin Onchari<br>
<b>Sent:</b> Monday, February 01, 2010 7:42 AM<br>
<b>To:</b> emmanuel.khisa@kadet.co.ke<br>
<b>Cc:</b> 'KICTAnet ICT Policy Discussions'<br>
<b>Subject:</b> Re: [kictanet] Weekly unlimited internet connectivity<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Michael,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The connectivity issues have not been localized to Saturday
alone, this has been an issue with your network in general, and your customer
service ops need some revamping!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Edwin</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke] <b>On
Behalf Of </b>Harry Delano<br>
<b>Sent:</b> Sunday, January 31, 2010 5:03 PM<br>
<b>To:</b> eonchari@kenyabposociety.or.ke<br>
<b>Cc:</b> 'KICTAnet ICT Policy Discussions'<br>
<b>Subject:</b> Re: [kictanet] Weekly unlimited internet connectivity<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Dear Michael,</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>I think we have quite some erratic connectivity, on the 3G
Broadband and it seems to be agonizingly slow...</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Normally, to download a mail of about 60KB would take less than 2
seconds, now it seems to be taking about</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>3 min or more..</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Was the issue completely resolved...?</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Regards,</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Harry</span><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Michael Joseph
[mailto:MJoseph@Safaricom.co.ke] <br>
<b>Sent:</b> Saturday, January 30, 2010 11:48 PM<br>
<b>To:</b> harry@comtelsys.co.ke<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> Re: [kictanet] Weekly unlimited internet connectivity</span><o:p></o:p></p>
<div>
<p class=MsoNormal>There was a Teams cable problem today which caused the
congestion. It was resolved around 3<span style='font-size:10.0pt;font-family:
"Arial","sans-serif";color:blue'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'> </span><br>
Regards<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Michael Joseph<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>CEO Safaricom<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Sent from my iPhone<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
On 30 Jan 2010, at 20:56, "Harry Delano" <<a
href="mailto:harry@comtelsys.co.ke">harry@comtelsys.co.ke</a>> wrote:<o:p></o:p></p>
</div>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<p><span style='font-size:10.0pt'>Evans,<br>
<br>
I'm not so sure here, whether the congestion is on the Bandwidth pool<br>
supplied, or the network<br>
is overwhelmed by the numerous connections due to increased demand - really<br>
difficult questions<br>
to answer, hopefully we will get some explanation on this. Anyone from<br>
Safaricom, online...?<br>
<br>
However, for a start it is a good thing to see such a positive response to<br>
the market and we<br>
can only hope that this is a trend that will continue in the days to come.<br>
<br>
Again,I believe this would be the ideal time for a service provider to<br>
poll/collect internal data<br>
On the increased usage patterns,and carry out an extensive analysis on the<br>
same. For instance, how<br>
many of the increased connections are new users..? Is the content<br>
downloaded/uploaded Local content,<br>
or external content in nature..? What times is usage at it's heaviest - etc,<br>
etc.<br>
<br>
The upshot of this, from anyone's guess is - make it cheaper for the mass<br>
market, and you will<br>
have your volumes go up.<br>
<br>
Just a thought..<br>
<br>
Harry<br>
<br>
<br>
<br>
<br>
<br>
-----Original Message-----<br>
From: <a
href="mailto:kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke">kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke</a><br>
[<a href="mailto:kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke">mailto:kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke</a>]
On<br>
Behalf Of Evans Ikua<br>
Sent: Saturday, January 30, 2010 7:34 PM<br>
To: <a href="mailto:harry@comtelsys.co.ke">harry@comtelsys.co.ke</a><br>
Cc: KICTAnet ICT Policy Discussions<br>
Subject: Re: [kictanet] Weekly unlimited internet connectivity<br>
<br>
I would like to look at this from a different perspective. I have had<br>
problems all day because the connectivity from Safaricom was congested,<br>
maybe a peculiarity as it shows that Kenyans are yearning for affordable<br>
bandwidth.<br>
<br>
Is this really cheap? That's debatable. If you buy that for 4 weeks it comes<br>
to 4,000/= per month. That is not affordable.<br>
<br>
Now, it means that if you give Kenyans affordable bandwidth, you will have a<br>
larger pool to tap from. Which will mean bigger volumes, and enough cashflow<br>
to "recoup your investment"<br>
<br>
--<br>
Evans Ikua<br>
Linux Professional Association of Kenya<br>
Tel: +254-20-2250381, Cell: +254-722 955 831<br>
Eagle House, 2nd Floor<br>
Kimathi Street, Opp. Corner House<br>
<a href="http://www.lpakenya.org">www.lpakenya.org</a><br>
<br>
<br>
Quoting Harry Delano <<a href="mailto:harry@comtelsys.co.ke">harry@comtelsys.co.ke</a>>:<br>
<br>
><br>
> Listers,<br>
><br>
> The decision by Safaricom to offer weekly unlimited internet connectivity,<br>
-<br>
> as an alternative to Ksh 1,000 Per 300MB pricing<br>
> model should be hailed as a step in the right direction,as we work towards<br>
> bringing Broadband access prices down. It is<br>
> laudable and other service providers should consider this worth emulating,<br>
> and from all of them, we expect more.<br>
><br>
> With reseach ( an earlier post from Alice Best), showing that usage is<br>
> increasing, and especially the fact that there<br>
> is a huge potential for growth in this market, should motivate service<br>
> providers to re-look at their overall strategy in<br>
> reaching out to the "untapped" mass market and increase their
sales<br>
volumes.<br>
> Ultimately, pricing will be a key<br>
> factor here as well as investing in the best technology available to serve<br>
> savvy Technobile Kenyans..<br>
><br>
> Harry<br>
><br>
<br>
<br>
<br>
<br>
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</blockquote>
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