[kictanet] Kenyan BPO fails to snap up the subsidy, why?

[Edwin Onchari]

Hi all,

The lack of business can and will be addressed on 2 fronts:
1. marketing - The Society is developing a model that will bear fruit
mid-year (June/July) for key international markets (North America, UK) and
throughout the year for the local market beginning this month (February). We
are also developing marketing strategies for the EU market that is more
targeting ITES operations.
2. Capacity- this includes what Charles is talking about, fiber, ease of
doing business, but most important (especially for international clients)
data security policy. This policy is being developed (requirements document)
in collaboration with our partners in key markets and once information
collection is complete, we'll develop a data security guideline for the
industry and assist local players comply with this ahead of the June/July
marketing initiative.

Kind regards,

Edwin M Onchari
CEO- Kenya BPO Society
+254-(0)720 755 951
eonchari at kenyabposociety.or.ke
www.kenyabposociety.or.ke
Blogs:
http://kenyabposociety.blogspot.com/2010/01/discounted-medical-cover-for-ind
ustry.html 


-----Original Message-----
From: kictanet-bounces+eonchari=kenyabposociety.or.ke at lists.kictanet.or.ke
[mailto:kictanet-bounces+eonchari=kenyabposociety.or.ke at lists.kictanet.or.ke
] On Behalf Of charles nduati
Sent: Monday, February 01, 2010 7:45 AM
To: eonchari at kenyabposociety.or.ke
Cc: ke-internetusers at bdix.net; kictanet at lists.kictanet.or.ke
Subject: Re: [kictanet] Kenyan BPO fails to snap up the subsidy, why?

hi all,

Nick has hit the nail right on the head

As JKUAT, we have also taken on this challenge and signed on with African
BPO Academy and BCI to start offering BCI's certifications so that our
graduates  know what it takes to take Kenya where it ought to be in BPO
space.
give us the support by sending your staff for trainibg which we are also
offering at Nairobi CBD.

regards

charles

On Fri, 29 Jan 2010 16:26 EET nicholasnesbitt wrote:

>this biggest concern for this industry is the lack of business.  not the
lack of talent or the high costs.  It's the cost of overcoming perceptions,
reaching out to new prospects, convincing them that kenya is a worthwhile
outsourcing destination.  Marketing!  Spreading the word.
>
>I have just spent a week in the UK meeting with some of the largest
outsourcers in the world.  They have never heard of Kenya as an outsourcing
destination.  Very interested now, but completely unaware.  We stopped
marketing Kenya as a BPO destination before we had built international
recognition and credibility, which raises questions  in these prospects'
minds about our commitment as a country to making Kenya an outsourcing
destination...
>
>Nicholas A. Nesbitt
>Chief Executive Officer
>KenCall EPZ Ltd
>P.O. Box 27507 - 00506
>Sameer Industrial Park, Mombasa Road
>Nairobi, Kenya
>
>+254.20.660.2000 (office)
>+254.20.660.2222 (fax)
>+254.721.458.458 (cell)
>+253.733.458.458 (cell 2)
>
>nnesbitt at kencall.com
>www.kencall.com
>
>BEST Non-European Contact Centre 2008
>



      


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