[kictanet] Safaricom data bundles

[Betty Mwangi]

Joe well noted and we shall take into account as part of the improvement process

Thanks for the feedback - very much appreciated

Rgds

Betty 

BlackBerry® powered by Safaricom

________________________________

From: Joseph Mucheru 
To: Betty Mwangi 
Cc: mucheru at google.com ; kictanet at lists.kictanet.or.ke 
Sent: Sat Dec 18 04:06:11 2010
Subject: Re: [kictanet] Safaricom data bundles 


Betty, 

One more thing, data bundles are not considered cash if topped up using another postpaid line. This means every 3 months I have to send airtime to my iPad and 3G routers, airtime I never use since they are data only devices. There is usually no warning or error message. Service just stops working even though you have plenty of data bundle remaining. The line is considered inactive if you do not buy airtime in 90 days.

I find it convenient to have one bill and so I use the post paid ussd *200# services to top-up my pre-paid data lines. The data bundle process for postpaid lines in devices like iPads is a nightmare if you want to take advantage of the many options & special offers and bundles. You must send requests from the device. 

Please rectify this as you process the other requests. It will go a long way. 

Thanks

--
Joe Mucheru
Regional Lead, Sub-Saharan Africa
Google Africa

On Dec 17, 2010, at 10:28 AM, Betty Mwangi <bmwangi1 at safaricom.co.ke> wrote:



	Thanks Washington
	
	On your iSsue with Bonga I believe a member of my team is in touch to investigate the problem you are experiencing so that we can sort this out
	
	Rgds 
	
	BlackBerry® powered by Safaricom

	

________________________________

	From: Odhiambo Washington 
	To: Betty Mwangi 
	Cc: kictanet at lists.kictanet.or.ke 
	Sent: Fri Dec 17 09:04:18 2010
	Subject: Re: [kictanet] Safaricom data bundles 
	

	



	On Fri, Dec 17, 2010 at 8:34 AM, Betty Mwangi < <mailto:bmwangi1 at safaricom.co.ke> bmwangi1 at safaricom.co.ke> wrote:
	

		Robert
		
		Thanks for your comments and the inconvenience is highly regretted. I assure you you are not peculiar in any way and as a matter of fact Safaricom will be availing an on line top up service for data early in the New Year that Will assist with situations similar to yours. We assure you of our committment to continue to ensure that we meet customers needs.

	Hi Betty,
	
	Such a solution will be very welcome, especially in the face of the many "sonkos" brandishing iPads. At the moment the process of buying a bundle for an iPad user is hell, thanks to the microsim. That you have to face a process of powering down the iPad, removing the microsim, place on a holder, get some  phone to be powered down to take the "sim", load credit, buy data via sms, wait for confirmation, then follow the reverse of this process.... You just see the hassle that product will save many from!
	

	PS: In the meantime, would you be kind enough to mobilize "the team" to revive Bonga points query/redemption system? It's been down for a while.
	
	-- 
	Best regards,
	Odhiambo WASHINGTON,
	Nairobi,KE
	+254733744121/+254722743223
	_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
	Damn!!
	
	
	Note:
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