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Joe well noted and we shall take into account as part of the improvement process<br><br>Thanks for the feedback - very much appreciated<br><br>Rgds<br><br>Betty
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<b>From</b>: Joseph Mucheru <jmucheru@google.com>
<br><b>To</b>: Betty Mwangi
<br><b>Cc</b>: mucheru@google.com <mucheru@google.com>; kictanet@lists.kictanet.or.ke <kictanet@lists.kictanet.or.ke>
<br><b>Sent</b>: Sat Dec 18 04:06:11 2010<br><b>Subject</b>: Re: [kictanet] Safaricom data bundles
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<div>Betty, </div><div><br></div><div>One more thing, data bundles are not considered cash if topped up using another postpaid line. This means every 3 months I have to send airtime to my iPad and 3G routers, airtime I never use since they are data only devices. There is usually no warning or error message. Service just stops working even though you have plenty of data bundle remaining. The line is considered inactive if you do not buy airtime in 90 days.</div>
<div><br></div><div>I find it convenient to have one bill and so I use the post paid ussd *200# services to top-up my pre-paid data lines. The data bundle process for postpaid lines in devices like iPads is a nightmare if you want to take advantage of the many options & special offers and bundles. You must send requests from the device. </div>
<div><br></div><div>Please rectify this as you process the other requests. It will go a long way. </div><div><br></div><div>Thanks<br><br>--<div>Joe Mucheru</div><div>Regional Lead, Sub-Saharan Africa</div><div>Google Africa</div>
</div><div><br>On Dec 17, 2010, at 10:28 AM, Betty Mwangi <<a href="mailto:bmwangi1@safaricom.co.ke">bmwangi1@safaricom.co.ke</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><p><font size="2" color="navy" face="Arial">
Thanks Washington<br><br>On your iSsue with Bonga I believe a member of my team is in touch to investigate the problem you are experiencing so that we can sort this out<br><br>Rgds
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<br>BlackBerry® powered by Safaricom</font></p>
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<b>From</b>: Odhiambo Washington
<br><b>To</b>: Betty Mwangi
<br><b>Cc</b>: <a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>
<br><b>Sent</b>: Fri Dec 17 09:04:18 2010<br><b>Subject</b>: Re: [kictanet] Safaricom data bundles
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<br><br><div class="gmail_quote">On Fri, Dec 17, 2010 at 8:34 AM, Betty Mwangi <span dir="ltr"><<a href="mailto:bmwangi1@safaricom.co.ke" target="_blank"><a href="mailto:bmwangi1@safaricom.co.ke">bmwangi1@safaricom.co.ke</a></a>></span> wrote:<br>
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Robert<br><br>Thanks for your comments and the inconvenience is highly regretted. I assure you you are not peculiar in any way and as a matter of fact Safaricom will be availing an on line top up service for data early in the New Year that Will assist with situations similar to yours. We assure you of our committment to continue to ensure that we meet customers needs.</font></p>
</div></blockquote><div>Hi Betty,<br><br>Such a solution will be very welcome, especially in the face of the many "sonkos" brandishing iPads. At the moment the process of buying a bundle for an iPad user is hell, thanks to the microsim. That you have to face a process of powering down the iPad, removing the microsim, place on a holder, get some phone to be powered down to take the "sim", load credit, buy data via sms, wait for confirmation, then follow the reverse of this process.... You just see the hassle that product will save many from!<br>
</div></div><br>PS: In the meantime, would you be kind enough to mobilize "the team" to revive Bonga points query/redemption system? It's been down for a while.<br clear="all"><br>-- <br>Best regards,<br>Odhiambo WASHINGTON,<br>
Nairobi,KE<br>+254733744121/+254722743223<br>_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>Damn!!<br><br>
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