[kictanet] Deteriorating Safaricom or simply broken systems??

[muliaro at yahoo.com]

It depends on how you define quality. take a system perspective and customer care would be reduced to one of the dimensions of quality.  This aside, the point is- CCK has the responsibility of  ensuaring that licensed companies like safaricom deliver within the acceptable limits thus protecting consumers.
Dr Muliaro Wafula

Sent from my Nokia phone
-----Original Message-----
From: McTim
Sent:  25/08/2010 11:02:00 pm
To: muliaro at yahoo.com
Cc: KICTAnet ICT Policy Discussions
Subject:  Re: [kictanet] Deteriorating Safaricom or simply broken systems??

Hi,

On Wed, Aug 25, 2010 at 10:18 PM, muliaro at yahoo.com <muliaro at yahoo.com> wrote:
> This is Quality of Service issue.

To be precise, this is a customer service issue, not a QoS issue.

Most people mistakenly use the term incorrectly.

http://en.wikipedia.org/wiki/Quality_of_service


-- 
Cheers,

McTim
"A name indicates what we seek. An address indicates where it is. A
route indicates how we get there."  Jon Postel