[kictanet] Deteriorating Safaricom or simply broken systems??

[Odhiambo Washington]

Last evening I loaded KES 2,300 worth of credit on a Safaricom data line
(0720 332211) and sent an sms to 446 to purchase a 300MB bundle.
With their br0ken systems (the whole of yesterday) they could not allocate
me the bundle immediately, even though they promptly deducted the KES 999.
Because I could not get the confirmation of bundle allocation (CS kept
telling me to wait for 20, 30, N minutes for the confirmation to come) I
decided to just plugin the SIM card and use it, hoping the bundle had been
allocated but only the confirmation sms was delayed.

I ended up using KES 800 of my balance airtime after they deducted the KES
999 (instead of the bundle!!) and I got to know that only today when I
called CS and they gave me the shocking news - you have only KES
500-and-something airtime on that line!!

The whole of yesterday their system was broken down. I suffered the same
during the day. I loaded 2500 on a different number and sent "activate" to
448 for a 1GB Bundle. I could not get the confirmation after about 10
minutes and called CS, who told me that they were experiencing problems and
I should wait for about 2 hours. I had to buy 500 and top up and just use it
like that without purchasing a bundle, while waiting for the 2+ hours...

Is there a way for redress with Safaricom?  They've literally stolen from
me, by deducting my KES 999 and not allocating me the bundle "within the
required time" (or isn't there something like this?), making me to use my
reserved airtime instead!

There must be better ways of dealing with this from Safaricom, or any other
provider for that matter. It is simply not acceptable, and I do feel that
when I buy a commodity (like the bundle) I should get it immediately, unless
there is a condition that stipulates that the provider is at liberty to
decide when to give it to me. I also believe that it's the obligation of the
provider to notify me when they have a problem that would affect the
services I buy from them.

Safaricom, I want my money back, as small as it is!

-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
"If you have nothing good to say about someone, just shut up!."
               -- Lucky Dube



-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
"If you have nothing good to say about someone, just shut up!."
               -- Lucky Dube
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