[kictanet] Internet Outage Tuesday Oct-13-2009

[Mwangi Wamae]

Fiona and others:

I hope you're all having a nice Friday (Furahi-day?).  I appreciate the time
you put into responding to my query, however, I was not "crying wolf" --
what I noted as Waudo put it was "that a number of disparate users, having
disparate services providers, reported Internet outage at roughly the same
time".

I have received confirmation from two operators -- Wananchi and Safaricom --
that they were down for at least part of Tuesday October 13, 2009 due to
internal technical issues.  Al Kags mentions that Zain was down too.  The
Telkom problem that I experienced was due to a malfunction of their
equipment that is on our premises so we can disregard that.

It turns out that it was likely a weird coincidence that all these operators
had problems at the same time.   As Brian Longwe said, all I wanted was
COMMUNICATION from my service providers, absent that I take these disparate
data points and I assume that there is a general problem.  (Although there
is a very real question about how they can communicate with me if I have no
connectivity, but let's abstract away from that now.)

That said I have learned a lot about how Internet traffic is managed in
Kenya from this tread.

Again thank you very much everyone.

-Mw


On Fri, Oct 16, 2009 at 8:51 AM, Al Kags <alkags at alkags.com> wrote:

> Fiona, all,
>
> I am connected by several service providers - Telkom EVDO for movement,
> Safaricom at work and Zain blackberry. I could not connect and non of their
> customer service depts could say more than "technicians are looking into
> it." They all did say that they had received several calls on the issue.
>
> I still don't have an explanation of what happened. Even connecting at Java
> was a problem.
>
> There's an alarm bell that rings in my head everytime I hear someone quote
> their mandate in the face of a problem and with the communication below it
> rang again.
>
> KIXP is responsible for local traffic as I understand you below. Who gets
> the pin for international traffic? It occurs that I have never needed to ask
> this until now.
>
> Al Kags
>
> -----Original Message-----
> From: "Fiona Asonga" <tespok at tespok.co.ke>
> Date: Thu, 15 Oct 2009 19:13:24
> To: <alkags at alkags.com>
> Cc: 'KICTAnet ICT Policy Discussions'<kictanet at lists.kictanet.or.ke>
> Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009
>
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