[kictanet] Internet Outage Tuesday Oct-13-2009

Thu Oct 15 19:13:24 EAT 2009

Hallo All

In my second paragraph below it is not : "There are also many more operators
licensed to provide internet licenses and they can't be ignore either." But
There are also many more operators licensed to provide internet services and
they can't be ignore either.

Regards

From: kictanet-bounces+tespok=tespok.co.ke at lists.kictanet.or.ke
[mailto:kictanet-bounces+tespok=tespok.co.ke at lists.kictanet.or.ke] On Behalf
Of Fiona Asonga
Sent: Thursday, October 15, 2009 6:17 PM
To: tespok at tespok.co.ke
Cc: 'KICTAnet ICT Policy Discussions'
Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009

Hallo Brian

Mwangi was not specific about what traffic he was referring to but in his
remarks below:

"Does anyone know what happened to the Internet service yesterday.  We had
no service from Telkom or Safaricom here and I have heard that Wananchi and
Zain were down.

Surely an Internet outage -- especially a generalized one -- should be news.
The Internet is not a luxury ...  someone somewhere should inform
stakeholders.  And if the networks, ISPs won't communicate then surely the
Government should."

In view of the license established for the KIXP by CCK we don't handle
international traffic. However by expecting serious action such as a
statement on there being no internet service while there was be it from
other operators just doesn't add up. Being that I was out of the office most
of Tuesday therefore access internet via modem as opposed to the office LAN
I didn't experience such a problem. That is why I again state; there are
many factors that could affect connectivity at the last mile that must be
considered. Am sure Brian as a someone who has been in the industry a long
time you must be aware of what some of these may be. There are also many
more operators licensed to provide internet licenses and they can't be
ignore either.  In other words, a blanket statement such as the one quoted
above would do more harm than good. 

I appreciate the comments that Eric gave: "Are these not "quality of Service
Issues" that we should increasingly be paying more attention to?"

The quality of service will improve a lot if we can avoid such blanket
statement and contacting the specific operator when an issue arises so as to
be sure where the problem is. Brian as long as the traffic is flowing
through we assist the operators by letting them know so that they can check
their other locations/equipment.  TESPOK is keen on addressing quality of
service issues amongst the members and trying to get them to adhere to
international best practices. Due to working as a team with the peering
operators most technical teams are honest on where the problems are on their
networks as they seek assistance is resolving some of the issues. However,
the support of the end user by being clear on the issues affecting their
experience is extremely important.  

I would propose that Mwangi clarifies what traffic seemed to have a problem.

Fiona Asonga

Chief Executive Officer

Telecommunications Service Providers Association of Kenya/

Kenya Internet Exchange Point

14th Floor, Bruce House

Standard Street

Tel: +254 20 2245 036

"Industry voice in Telecommunications, Providing Policy and Direction 

within the Industry and Government"

From: Brian Munyao Longwe [mailto:blongwe at gmail.com] 
Sent: Thursday, October 15, 2009 5:42 PM
To: Fiona Asonga
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009

Hi Fiona,

While all of what you have said is true, the only uptime that you can
monitor from KIXP (based on how I originally designed it) is uptime for
operators/providers/members on their link to KIXP. In other words, there is
now way of determining if their upstream/international connectivity is
working or not.

I believe that the initiator of this thread might have been referring to
'external' internet access as opposed to 'local' internet access.

Best regards,

Brian

On Thu, Oct 15, 2009 at 5:27 PM, Fiona Asonga <tespok at tespok.co.ke> wrote:

Hallo Conrad,

The Telecommunications Service Providers Association of Kenya set up, runs
and manages the Kenya Internet Exchange Point as one of the many services it
provides to operators. At the Kenya Internet Exchange Point we are able to 

.         Monitor the levels of local internet traffic from connected
members, 

.         Monitor downtime 

.         Can generate reports of how long a particular operator was down
and whether the down time is as a result of equipment at the IXP or other
operator location (Downtime of an operator at the KIXP implies that the
local internet traffic is going out as international traffic then back into
the country therefore some delay)

.         Monitor user behavior in terms of what users are doing online
locally and periods when local internet is most used

We also provide shared value add services to peering members that translate
to a better experience for the consumer such as

.         Training members' technical staff on new peering standards and
international best practices (We have a hands on training kit from one of
our partners to facilitate this)

.         We have  recently introduced  shared online security monitoring
tools for all peering members courtesy of a renown global online security
experts

.         Peering members get global recognition to enable them peer
directly to other IXPs such as London and Amsterdam

.         We also house the .ke, .net, .com, J-root, F-root and I-root
servers or mirror instances

We currently have 28 operators, government departments running key services
online that require access by the general public and the Academic network
are connected at the KIXP.

You may contact me if you have any specific queries you may need answered.

Kind Regards

Fiona Asonga

Chief Executive Officer

Telecommunications Service Providers Association of Kenya/

Kenya Internet Exchange Point

14th Floor, Bruce House

Standard Street

Tel: +254 20 2245 036

"Industry voice in Telecommunications, Providing Policy and Direction 

within the Industry and Government"

From: kictanet-bounces+tespok=tespok.co.ke at lists.kictanet.or.ke
[mailto:kictanet-bounces+tespok <mailto:kictanet-bounces%2Btespok>
=tespok.co.ke at lists.kictanet.or.ke] On Behalf Of Rad!
Sent: Thursday, October 15, 2009 3:34 PM

To: tespok at tespok.co.ke
Cc: KICTAnet ICT Policy Discussions

Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009

Come to think of it, is there some government body or other such entity,
public or otherwise, that monitors this sort of thing? Internet uptime and
connectivity is pretty much a national resource now -- disrupting the
internet or the mobile telephone networks will definitely have an impact on
the country and economy. Is there anyone monitoring this?

On Thu, Oct 15, 2009 at 3:02 PM, Odhiambo Washington <odhiambo at gmail.com>
wrote:

On Thu, Oct 15, 2009 at 2:12 PM, Fiona Asonga <tespok at tespok.co.ke> wrote:

Hallo Mwangi,

I am not sure where you got your information  from but based on monitoring
tools statistics at the Kenya Internet Exchange Point none of the service
providers you have listed had any problems. 

Hi Fiona,

Last night, while connected via Safaricom 3G, and working on a server hosted
at KDN by one of the providers, I lost connection to that server at around
10-ish and could not even ping it, though it was and still is UP so there's
some credibility to the allegation. 

-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
"If you have nothing good to say about someone, just shut up!."
              -- Lucky Dube

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