[kictanet] [ke-internetusers] Anyone lost their Orange bundle?(been sorted)

[Judy Okite]

Hi All,
just to let you know that I have just been sorted(6.15pm)....it is indeed
very sad if it has to take the 'big guy' to cough for issues to be
sorted...what of those who do not have any way of reaching him?

in the recently concluded EA-IGF....

consumer issues were numerous...from wrong biling, to skewed marketing to
lack of well informed CC....

however two things stood out; consumers are ignorant(barely know their
rights) and service providers DO NOT share their complaints data....hence
making it very difficult for anyone to know the type of complaints and
whether they have been attended to.

for things to change we all have a role to play....find yours and play it...


thanx to all who felt me :-) and those who made phone calls behind the
scene,coz someone surely did.

Kind Regards,



On Thu, Oct 8, 2009 at 8:30 PM, Alex Gakuru <gakuru at gmail.com> wrote:

> Hi Judy, I'll send you their MD's email, off-list. regards.
>
> On Thu, Oct 8, 2009 at 8:18 PM, Judy Okite <judyokite at gmail.com> wrote:
> > Dear All,
> > I thought to share this and stop suffering alone, coz someone may be on
> the
> > same boat.......
> > on friday night, I had 157MB of bundle on internet everywhere
> > modem......33minutes of processing email, it disconnects...checking my
> > balance,i have 7.17MB of bundle... and of course the same story...were
> > looking into it....were looking into it....we will call you.......
> > so by Sunday nigh....I got to do some stuff so I load with 870 to buy 250
> > bundles and I had 16.50 ksh remaining.....this was at 11.03pm. at 11.15pm
> it
> > disconnects and what happens I have 6.75MB.
> > so on monday am to call........talked to everyone.....some supervisor by
> the
> > name Lou...very rude guy........besides the point...by Monday evening
> > nothing had been done,no phone call....nothing!
> >
> > Tuesday, I was at GPO 2nd floor at 11am...left at 3pm.......what did I
> leave
> > with there?
> > Some Manager by the name of Mark...assuring me that it will be sorted
> before
> > 5'oclock...there system had a problem between friday night and sunday
> > night....so they are rebating as guys report......so I took his number
> and
> > left.
> > Wednesday, I call Mark at 10am..".what is happening"? "I am not in the
> > office let me call you when I get there".................so I call him at
> > 3pm...24hrs later after I was in his office......
> > "I have forwarded your complain,with the others.....so I will call
> > you...when I get a response".......Sir youre talking like am in your
> > office....its 24hrs later....you have forwarded?
> > so I call Mark 5mins to 5...he does not pick his phone...for obvious
> > reasons.....the whole day thursday...he is not answering his phone....I
> do
> > not have my bundles................what a frustration!
> >
> > I havent seen this on the media.......which is
> > very unfortunate.........because I was hoping that they could have
> > apologised to their consumers.....our systems were down.so if you lost
> > bundles,then get in touch. nothing !
> > my conclusions; either someone is completely incompetent or this is the
> way
> > to thiefery....hoping that you will be exhausted calling and following
> > up...and they call it a day!
> > Does anyone have a contact of someone I should visit tomorrow....to get
> this
> > sorted?
> > Kind Regards,
> >
> > --
> > "When you feel like giving up, remember why you held on for so long in
> the
> > first place."
> >
> > _______________________________________________
> > ke-internetusers mailing list
> > ke-internetusers at bdix.net
> > http://www.bdix.net/mailman/listinfo/ke-internetusers
> >
> >
>



-- 
"When you feel like giving up, remember why you held on for so long in the
first place."
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