[kictanet] Consumer Protection - Safaricom

[bitange at jambo.co.ke]

Mr. Mwangi,
The Government has published consumer regulations and sort comments from
consumers.  How comes that you are not making reference to those
regulations with respect to this case?  The Government can only deal with
broad policy reforms not case by case.  We need your comments on the way
forward.


Regards

Ndemo.





> Wamuyu et al
>
> I've been reading this email trail and I too am surprised that we don't
> have
> anyone from the government making any comments. From the CCK, Ministry of
> Information, CBK nor or esteem lawyers.
> Last time I checked there was a division in the CCK that was created for
> consumer protect the interests of consumers of communications services in
> Kenya will be better protected, following the creation of a Consumer
> Affairs
> Division at CCK. The new division will be responsible for strengthening
> the
> Commission's capacity to discharge its consumer protection roles. The
> creation of the division has been necessitated by the increase in the
> number
> of players in the communications sector, incidences of non-compliance to
> licence conditions and violation of the rights of consumers. "
> here is what there say on thier site
> http://www.cck.go.ke/consumer_center/
>
> "The Commission also comes to the aid of consumers by helping them resolve
> long-standing complaints or disputes with their service providers. The
> Commission does this on those instances where the consumers have made
> several attempts to have them resolved, but have either received no
> response
> or have not received a satisfactory response. The Commission is exploring
> ways of assisting consumers that opt for litigation. You can get more
> information, including the procedure for filing complaints, through the
> useful links provided below."
>
> Cheers
> Steve
> On Tue, Oct 6, 2009 at 10:40 PM, Sam Gatere <sam.gatere at gmail.com> wrote:
>
>> Wamuyu,
>>
>> Very interesting Consumer issue you bring up. It brings to mind when
>> Zain
>> started off as KenCell they would charge you for topping up! remember
>> the
>> 40bob that you would have to part with when you load a Kes 300 voucher?
>> That
>> small problem was corrected by the market! It appears this "loan"
>> facility
>> as Nyaki puts it may be corrected by competition. Once another provider
>> offers something similar at no Charge then you will see that Charge
>> disappear! However I think a your question needs an answer that I would
>> love
>> to hear.... where does one really complain for this type of customer
>> related
>> issue....
>>
>>
>> SammyG.
>>
>> On Sun, Oct 4, 2009 at 3:50 PM, Wamuyu Gatheru
>> <wamuyulearn at yahoo.co.uk>wrote:
>>
>>> Dear Listers,
>>>
>>>
>>>
>>> Am a Consultant in Public Sector Governance who finds this list a most
>>> informative one ...a good example of how to dialogue for policy making.
>>>
>>>
>>>
>>> I have a question. Where do I complain about Safaricom charging a Kshs
>>> 5
>>> fee for their Kshs 50 credit advance service. Is this common in
>>> pricing? -
>>> For a company to charge a fee on a payment  made to them?
>>>
>>>
>>>
>>> regards, Wamuyu
>>>
>>>
>>> _______________________________________________
>>> kictanet mailing list
>>> kictanet at lists.kictanet.or.ke
>>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>
>>> This message was sent to: sam.gatere at gmail.com
>>> Unsubscribe or change your options at
>>> http://lists.kictanet.or.ke/mailman/options/kictanet/sam.gatere%40gmail.com
>>>
>>>
>>
>> _______________________________________________
>> kictanet mailing list
>> kictanet at lists.kictanet.or.ke
>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>
>> This message was sent to: smwngi at gmail.com
>> Unsubscribe or change your options at
>> http://lists.kictanet.or.ke/mailman/options/kictanet/smwngi%40gmail.com
>>
>>
>
> ----------------------------------------------
> This message has been scanned for viruses and
> dangerous content by Jambo MailScanner, and is
> believed to be clean.
> ---------------------------------------------
> "easy access to the world"
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> This message was sent to: bitange at jambo.co.ke
> Unsubscribe or change your options at
> http://lists.kictanet.or.ke/mailman/options/kictanet/bitange%40jambo.co.ke
>



---------------------------------------------- 
This message has been scanned for viruses and
dangerous content by Jambo MailScanner, and is
believed to be clean.
---------------------------------------------
"easy access to the world"