[kictanet] Consumer Protection - Safaricom

[Wamuyu Gatheru]

Dear Listers,
 
Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making.
 
I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment  made to them?
 
regards, Wamuyu


      
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