[kictanet] Confirmed Speakers for National BPO Week 7th to 9th April 2009

Tue Mar 10 13:32:37 EAT 2009

The Kenya BPO & Contact Centre Society will hold the inaugural Annual
National BPO Week on 7th to 9th April 2009. This Conference and Exhibition
comes at a very important time as the sub-marine cable lands in Kenya,
creating great opportunities within the BPO sector in the country. It is
expected that there will be exponential growth of Kenya's BPO sector once
the fibre optic cable becomes operational in June 2009.

The conference and expo will run concurrently at the Kenyatta International
Conference Centre, in Nairobi. Internationally recognised speakers from the
global and local contact centre and BPO industry will provide thought
leadership during the conference sessions.

The main expo will mostly include companies that are involved in Business
Process Outsourcing, Call Centre, Software, Hardware, and Telecommunication
among others. They will seek to showcase their products and offerings to the
general public and seek to educate them on the emerging opportunities
available to the youth and others alike.

Confirmed international speakers include:

 Ken Bone

                              President - Rising Data Solutions

Ken has over 20 years of experience establishing, developing and operating
world-class BPO centres in emerging markets. He is one of the pioneers
responsible for the establishment and success of the BPO industry in the
Philippines. Prior to joining Rising Data, Ken was the CEO of Electraserv
Inc., a contact centre based in the Philippines. This call centre was
founded in February, 2005. Electraserv is a Hong Kong Company, with
operations in the Philippines and marketing offices in the U.S.A. 

 Russ Sandlin

                                Head of Contact Center - Gulf Bank of Kuwait

Russ joined the bank in 2008. Prior to this, Russ managed large contact
centres for Barclays PLC, HSBC, Chase Manhattan, Bank of America, AT&T and
Dell.   Russ is also the founder of Benprise LLC, an Outsourcing Service
Provider.

Russ has helped US based investors move their work offshore setting up
contact centres in Korea, Mexico, Dubai, Qatar, Pakistan, India, the
Philippines, China, Ghana and Kuwait. Russ is an industry expert in Offshore
Outsourcing, BPO, KPO and Contact Centers. 

Dr. Pradeep Mukherjee

                                  President and Managing Partner of Avasant
- Asia  

Avasant is a leading Management Consultancy and  Global Sourcing firm
headquartered in USA. Dr. Mukherjee has over 20 years of experience and
expertise in Consultancy and Management of Technology Business.  He has
advised leading enterprises in US, Europe and ASPAC on strategic aspects of
Services Globalization and Transformational Outsourcing. His expertise
includes IT Consulting & Strategy, BPO Strategy, Global Risk Assessment and
Management, Relationship Management, Contracting and Program Management and
M&A .He has in the past advised Private Equity organizations on deal
sourcing, deal structuring and post deal transformation. 

                           Captain Percy Jokhi          

                           Global Head of Security & Vigilance - Firstsource
Solutions formerly Vice President of Security Services HSBC Bank.

First Source Solutions has approximately 22,250 employees spread over
various contact centers in India and abroad spanning USA, UK, Ireland,
Argentina & Philippines. First Source clients include major blue chip
international companies. As Global Head of Security and Vigilance, Percy's
role includes creation & standardization of security policies & procedures
within the organizations contact centres and throughout the entire
organization.

While Vice President -Security Services, at HSBC Bank, Percy set up the
security department for the Bank in India and went on to set up the same for
all companies and properties of HSBC Group in India. Percy has wide
experience in all aspects of Security and in particular securing contact
centre and BPO operations to meet international standards necessary for
procuring outsourced contracts from the financial services industry.

BOOK YOUR SPACE TODAY!

Peres Were

Vice-Chair

Kenya BPO & Contact Society

For bookings contact

Kenya BPO & Contact Centre Society.

Studio House, along Argwings Kodhek road, 2nd floor
E-mail:  <mailto:secretariat at kenyabposociety.or.ke>
secretariat at kenyabposociety.or.ke 

Tel. No. /020-2391301/ 0722-663176/ 0733-917518

www.kenyabposociety.or.ke <http://www.kenyabposociety.or.ke/> 

www.bpoweek.co.ke <http://www.bpoweek.co.ke/> 

www.outsource2kenya.co.ke <http://www.outsource2kenya.co.ke/> 

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