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<p class=MsoNormal style='text-align:justify'><b><font size=2 color=blue
face=Arial><span style='font-size:11.0pt;font-family:Arial;color:blue;
font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='text-align:justify'><b><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial;font-weight:bold'>The Kenya BPO &
Contact Centre Society</span></font></b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> will hold the inaugural Annual
National BPO Week on 7<sup>th</sup> to 9<sup>th</sup> April 2009. This
Conference and Exhibition comes at a very important time as the sub-marine
cable lands in <st1:place w:st="on"><st1:country-region w:st="on">Kenya</st1:country-region></st1:place>,
creating great opportunities within the BPO sector in the country. It is
expected that there will be exponential growth of <st1:place w:st="on"><st1:country-region
w:st="on">Kenya</st1:country-region></st1:place>’s BPO sector once the
fibre optic cable becomes operational in June 2009.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>The conference and expo will run
concurrently at the Kenyatta International Conference Centre, in <st1:place
w:st="on"><st1:City w:st="on">Nairobi</st1:City></st1:place>. Internationally
recognised speakers from the global and local contact centre and BPO industry
will provide thought leadership during the conference sessions.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>The main expo will mostly include
companies that are involved in Business Process Outsourcing, Call Centre,
Software, Hardware, and Telecommunication among others. They will seek to
showcase their products and offerings to the general public and seek to educate
them on the emerging opportunities available to the youth and others alike.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>Confirmed international
speakers include:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><img width=115 height=141
id="_x0000_i1026" src="cid:image001.jpg@01C9A184.AD0571E0"><b><span
style='font-weight:bold'> Ken Bone<o:p></o:p></span></b></span></font></p>
<p class=MsoNormal style='text-align:justify'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'>
</span></font></b><b><font face=Arial><span style='font-family:Arial;
font-weight:bold'>President – Rising Data Solutions</span></font></b><b><font
size=2 face=Arial><span style='font-size:11.0pt;font-family:Arial;font-weight:
bold'><o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-align:justify'><b><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='text-align:justify'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>Ken </span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>has over 20
years of experience establishing, developing and operating world-class BPO
centres in emerging markets. He is one of the pioneers responsible for the
establishment and success of the BPO industry in the <st1:country-region w:st="on"><st1:place
w:st="on">Philippines</st1:place></st1:country-region>. Prior to joining
Rising Data, Ken was the CEO of Electraserv Inc., a contact centre based in the
<st1:country-region w:st="on"><st1:place w:st="on">Philippines</st1:place></st1:country-region>.
This call centre was founded in February, 2005. Electraserv is a Hong Kong
Company, with operations in the <st1:country-region w:st="on">Philippines</st1:country-region>
and marketing offices in the <st1:country-region w:st="on"><st1:place w:st="on">U.S.A.</st1:place></st1:country-region> <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><img width=120 height=168 id="_x0000_i1029"
src="cid:image002.jpg@01C9A184.AD0571E0"></span></font><font size=4 face=Arial><span
style='font-size:14.0pt;font-family:Arial'> </span></font><b><font
face=Arial><span style='font-family:Arial;font-weight:bold'>Russ Sandlin<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial;font-weight:bold'>
Head of <st1:PlaceName w:st="on">Contact</st1:PlaceName> </span></font></b><st1:PlaceType
w:st="on"><b><font face=Arial><span lang=EN-US style='font-family:Arial;
font-weight:bold'>Center</span></font></b></st1:PlaceType><b><font face=Arial><span
lang=EN-US style='font-family:Arial;font-weight:bold'> – Gulf Bank of <st1:place
w:st="on"><st1:country-region w:st="on">Kuwait</st1:country-region></st1:place><o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=3 face=Arial><span lang=EN-US
style='font-size:12.0pt;font-family:Arial;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Russ</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> joined the bank in
2008. Prior to this, Russ managed large contact centres for Barclays PLC, HSBC,
Chase Manhattan, Bank of America, AT&T and Dell. Russ is also
the founder of Benprise LLC, an Outsourcing Service Provider.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Russ has helped US based investors move their work offshore
setting up contact centres in Korea, Mexico, Dubai, Qatar, Pakistan, India, the
Philippines, China, Ghana and Kuwait. Russ is an industry expert in
Offshore Outsourcing, BPO, KPO and <st1:place w:st="on"><st1:PlaceName w:st="on">Contact</st1:PlaceName>
<st1:PlaceType w:st="on"><span lang=EN-US>Centers</span></st1:PlaceType></st1:place>.
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
style='font-size:11.0pt;font-family:Arial'><br>
<img width=135 height=173 id="_x0000_i1032"
src="cid:image003.jpg@01C9A184.AD0571E0"></span></font><b><font face=Arial><span
style='font-family:Arial;font-weight:bold'>Dr. Pradeep Mukherjee<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-align:justify'><b><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial;font-weight:bold'>
President and Managing Partner of Avasant - <st1:place w:st="on">Asia</st1:place>
<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='margin-top:6.0pt;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Avasant is a
leading Management Consultancy and Global Sourcing firm headquartered in <st1:place
w:st="on"><st1:country-region w:st="on">USA</st1:country-region></st1:place>. D<font
color="#333333"><span style='color:#333333'>r. Mukherjee has over 20 years of
experience and expertise in Consultancy and Management of Technology </span></font>Business.
He has advised leading enterprises in US, <st1:place w:st="on">Europe</st1:place>
and ASPAC on strategic aspects of Services Globalization and Transformational
Outsourcing. His expertise includes IT Consulting & Strategy, BPO Strategy,
Global Risk Assessment and Management, Relationship Management, Contracting and
Program Management and M&A .He has in the past advised Private Equity
organizations on deal sourcing, deal structuring and post deal transformation. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0
style='border-collapse:collapse'>
<tr height=145 style='height:108.4pt'>
<td width=103 height=145 valign=top style='width:77.45pt;border:solid windowtext 1.0pt;
padding:0cm 5.4pt 0cm 5.4pt;height:108.4pt'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</td>
</tr>
</table>
<p class=MsoNormal><b><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri;font-weight:bold'>
</span></font></b><b><font face=Arial><span style='font-family:Arial;
font-weight:bold'>Captain Percy
Jokhi <o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial;font-weight:bold'>
Global Head of Security & Vigilance - Firstsource Solutions</span></font></b><font
face=Arial><span style='font-family:Arial'> formerly Vice President of Security
Services <b><span style='font-weight:bold'>HSBC Bank.<o:p></o:p></span></b></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=3 face=Arial><span
lang=EN-US style='font-size:12.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
lang=EN-US style='font-size:10.0pt;font-family:Arial'>First Source Solutions
has approximately 22,250 employees spread over various contact centers in <st1:country-region
w:st="on">India</st1:country-region> and abroad spanning <st1:country-region
w:st="on">USA</st1:country-region>, <st1:country-region w:st="on">UK</st1:country-region>,
<st1:country-region w:st="on">Ireland</st1:country-region>, <st1:country-region
w:st="on">Argentina</st1:country-region> & <st1:country-region w:st="on"><st1:place
w:st="on">Philippines</st1:place></st1:country-region>. First Source clients
include major blue chip international companies. As Global Head of Security and
Vigilance, Percy’s role includes creation & standardization of
security policies & procedures within the organizations contact centres and
throughout the entire organization.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
lang=EN-US style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Arial><span
lang=EN-US style='font-size:10.0pt;font-family:Arial'>While Vice President
-Security Services, at HSBC Bank, Percy set up the security department for the
Bank in <st1:country-region w:st="on">India</st1:country-region> and went on to
set up the same for all companies and properties of HSBC Group in <st1:place
w:st="on"><st1:country-region w:st="on">India</st1:country-region></st1:place>.
Percy has wide experience in all aspects of Security and in particular securing
contact centre and BPO operations to meet international standards necessary for
procuring outsourced contracts from the financial services industry.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><b><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt;font-weight:
bold'> <o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial;font-weight:bold'>BOOK YOUR SPACE TODAY</span></font></b><font
size=2 color=blue face=Arial><span style='font-size:11.0pt;font-family:Arial;
color:blue'>!</span></font><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><em><b><i><font size=2 face="Times New Roman"><span
lang=EN-US style='font-size:10.0pt;font-weight:bold'>Peres Were</span></font></i></b></em><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Vice-Chair<o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:country-region w:st="on"><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Kenya</span></font></st1:country-region></st1:place>
BPO & Contact Society<o:p></o:p></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=blue face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:blue;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=navy face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:navy;font-weight:bold'>For
bookings contact<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=navy face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:navy;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><st1:place w:st="on"><st1:country-region w:st="on"><b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'>Kenya</span></font></b></st1:country-region></st1:place><b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'> BPO & Contact Centre Society.<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>Studio House,
along Argwings Kodhek road, 2nd floor<br>
E-mail: <a href="mailto:secretariat@kenyabposociety.or.ke"
title="mailto:secretariat@kenyabposociety.or.ke"><font color=black><span
style='color:windowtext'>secretariat@kenyabposociety.or.ke</span></font></a> <o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>Tel. No.
/020-2391301/ 0722-663176/ 0733-917518<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><a href="http://www.kenyabposociety.or.ke/">www.kenyabposociety.or.ke</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><a href="http://www.bpoweek.co.ke/">www.bpoweek.co.ke</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'><a href="http://www.outsource2kenya.co.ke/">www.outsource2kenya.co.ke</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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