[kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks

Fri Jun 5 05:14:16 EAT 2009

Eric,
Long time no see! We shall discuss this as the last theme - the
attractiveness of Kenya as a BPO and off-shoring destination and what
niche Kenya should focus on. So unleash the good ideas you have then.
Regards. tim waema

On Thu, 2009-06-04 at 00:33 -0700, Walubengo J wrote:
> Eric,
> 
> I like your query on what level should we as a country play within the BPO value chain. At the moment, I believe we are at the entry (low value) chain i.e. Call Center/Telemarketing which some Analyst have claimed are just electronic "hawkers" with minimal income at both individual and national level.
> 
> We definately need to scale up to high-end BPO work such as software engineering, accounting, hr, etc.  But I think we cannot avoid starting from the bottom. And that is where we are. As for Incentive issues, we shall cover them in tmrws theme.
> 
> regards.
> 
> walu.
> 
> --- On Thu, 6/4/09, Eric Aligula <jairah at KIPPRA.OR.KE> wrote:
> 
> > From: Eric Aligula <jairah at KIPPRA.OR.KE>
> > Subject: RE: [kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks
> > To: "Walubengo J" <jwalu at yahoo.com>
> > Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
> > Date: Thursday, June 4, 2009, 10:22 AM
> > Dear All:
> > 
> > Good morning!
> > 
> > If I missed it, I apologize.  I have two questions:
> > 
> > 1.    Are we agreed on which portion of the
> > BPO value Chain we want to enter?
> > 2.    If we are in agreement, what should
> > the appropriate Incentive Regime be?
> > 
> > The question regarding the speed with which speed with
> > which we identify and articulate our policy and other
> > incentive frameworks is something that must be addressed as
> > a matter of priority.  In the fluid environment that
> > the global arena is, our slow processes will remain a major
> > headache.
> > 
> > Kind regards
> > 
> > Eric Aligula Magolo, PhD
> > Senior Analyst
> > Infrastructure and Economic Services Division
> > Kenya Institute for Public Policy Research and Analysis
> > (KIPPRA)
> > P.O. Box 56445, 00200 Nairobi, Kenya
> > Telephone:       +254-20-2719933/4
> > Fax:                +254-20-2719951
> > E-mail:            jairah at kippra.or.ke
> > URL:              www.kippra.org
> > 
> > 
> > Proudly Kenyan
> > "In the long history of the world, only a few generations
> > have been granted the role of defending freedom in its hour
> > of maximum danger. I do not shrink from this
> > responsibility..........I welcome it."
> > John F. Kennedy 
> > "All that is necessary for evil to triumph is for good men
> > to do nothing."
> > Edmund Burke 
> > "Far better to dare mighty things, to win glorious
> > triumphs, even though checkered by failure, than to take
> > rank with those poor spirits who neither enjoy much nor
> > suffer much, because they live in the gray twilight that
> > knows not victory, nor defeat."
> > Theodore Roosevelt
> > "Ex Africa semper aliquid novi"
> > 
> > Repfor-----Original Message-----
> > RepforFrom: kictanet-bounces+jairah=kippra.or.ke at lists.kictanet.or.ke
> > Repfor[mailto:kictanet-bounces+jairah=kippra.or.ke at lists.kictanet.or.ke]
> > RepforOn Behalf Of Walubengo J
> > RepforSent: Thursday, June 04, 2009 8:14 AM
> > RepforTo: Eric Aligula
> > RepforCc: KICTAnet ICT Policy Discussions
> > RepforSubject: [kictanet] Day 3 of 10- BPO Discussions,
> > Institutional
> > RepforFrameworks
> > Repfor
> > Repfor
> > Repfor
> > RepforDear Listers,
> > Repfor
> > RepforI am encouraged by the flood of ideas that kicked in
> > after Bill and
> > RepforDr. Ndemo's interventions.  Ofcourse Kenduiywo,
> > Bakuli and Peres
> > Repforyour discourse is as insightful as that of MM and
> > Barrack.  Lets
> > Repforkeep the ideas flowing on previous themes even as we
> > move onto
> > Repfortoday's theme - just ensure you pick against the
> > corresponding
> > Repforsubject line and post.
> > Repfor
> > RepforI wish to open today's theme on Institutional
> > Frameworks. The
> > RepforResearchers found that in S.Africa, Mauritius, and
> > India, the
> > RepforPrivate Sector BPO lobby groups, Data Security Groups
> > and
> > RepforGovernment Agencies were working harmoniously with
> > clear, non-
> > Repforoverlapping mandates to support the BPO sector. In
> > Kenya it was
> > Repforfound that several bodies were involved in the BPO
> > Sector. These
> > Repforwere largely Government agencies such as the Min of
> > Education
> > Repfor(Technology Parks), Kenya ICT Board, KenInvest,
> > Export Promotion
> > RepforCouncil, CCK amongst others. The biggest challenge in
> > Kenya was
> > Repforthat there seemed to be no overall, cordinating body
> > overseeing
> > Repforthese functions - leading to alot of duplicated and
> > un-cordinated
> > Repforeffort from the various Players. And so our next Qtn
> > is:
> > Repfor
> > RepforQtn 5: What needs to be done to improve/strengthen
> > the
> > Repforinstitutional framework in order for the BPO and
> > outsourcing sector
> > Repforto play its planned role in the Kenyan economy?
> > Repfor
> > RepforWe have today on this since tmrw we shall move into
> > the Government
> > RepforSubsidiy/Incentive Issues for the BPO Sector.
> > Repfor
> > Repforwalu.
> > Repfor
> > Repfor
> > Repfor
> > Repfor
> > Repfor
> > Repfor_______________________________________________
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> > 
> 
> 
>       
> 
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