[kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks

Thu Jun 4 16:13:15 EAT 2009

I hear you Muriuki. I was stating in a questioning format that according to
Government, they have a body handling BPO.
This institutional framework needs to be re-looked at so we have one
coordinating body as you say Muriuki.
A body- not a steering committee.

Gilda
Quoting muriuki mureithi <mureithi at summitstrategies.co.ke>:

> Hi Gilda 
> The study we are discussing points out that there are problems even with the
> existence of KICTB --- 
> 
> quoting Walu' 'The biggest challenge in Kenya was that   there seemed to be
> no overall, cordinating body overseeing these   functions - leading to alot
> of duplicated and un-cordinated effort    from the various Players.'
> 
> This is what I was what I was   addressing 
> 
> Cheers 
> muriuki mureithi 
> 
> 
> 
> -----Original Message-----
> From: godera at skyweb.co.ke [mailto:godera at skyweb.co.ke] 
> Sent: 04 June 2009 14:48
> To: mureithi at summitstrategies.co.ke
> Cc: 'KICTAnet ICT Policy Discussions'
> Subject: Re: [kictanet] Day 3 of 10- BPO Discussions, Institutional
> Frameworks
> 
> 
> 
> Muriuki,
> 
> I thought the institutional body you are referring to already exists in the
> name
> of Kenya ICT Board? 
> 
> Gilda
> Quoting muriuki mureithi <mureithi at summitstrategies.co.ke>:
> 
> > Hi walu
> > 
> > I think the more the organs - govt/ private sector participating in the
> bpo
> > sector the merrier. Each of the organisations comes in with   resources
> and
> > goodwill to the help the sector based on its specialised mandate and
> > mission.  The tragedy is if the organisations are pulling apart or
> > uncoordinated and thus lack of synergy. The resources and goodwill is
> lost.
> > 
> > Two approaches borrowing heavily from the strategies to mainstreams icts
> in
> > 1990s have been tried for such industry initiatives. In the first
> approach,
> > a coordinating organ based on   policy and regulatory mandate is
> established
> > and positioned to operate at a level higher that the participating
> > ministries/departments. In our situation such a body would be
> > interministerial   operating under the auspices of the President, Prime
> > Minister or Vice President (I am not expert on protocol and this is not
> > intended) . At this level such an institution is able to easily draw and
> > coordinate the resources that are necessary to   take the BPO sector to
> the
> > next the level. If you recall in 1990s those countries who wanted to
> > mainstream ICT for fast development largely used this model.  This model
> > avoids BPO being seen as ministry of Infocom project and therefore any
> > contribution to its success is an infocom success and their input 'wasted'
> > 
> > Another approach is a legal mandate and through it establishes a purpose
> > built independent body. Appointments at the board and any of its other
> > organs will be selected to ensure all stakeholders are integrated in its
> > decision making. Such a body would need to be positioned in the ministry
> > that provides most resources or backward/forward linkages. In the Kenyan
> > scenario, we need to address the big question - is bpo a telecom issue or
> a
> > trade issue. In South Africa it is trade issue, globally, it is an
> activity
> > of International Trade Centre of UNCTAD/WTO. ITU provides technical skills
> > if necessary.
> > 
> > Act we must act   now to tap the goodwill and resources
> > 
> > Cheers 
> > MM
> > 
> > 
> > 
> > 
> > -----Original Message-----
> > From:
> kictanet-bounces+mureithi=summitstrategies.co.ke at lists.kictanet.or.ke
> >
> [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke at lists.kictanet.or.k
> > e] On Behalf Of Walubengo J
> > Sent: 04 June 2009 08:14
> > To: mureithi at summitstrategies.co.ke
> > Cc: KICTAnet ICT Policy Discussions
> > Subject: [kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks
> > 
> > 
> > 
> > Dear Listers,
> > 
> > I am encouraged by the flood of ideas that kicked in after Bill and Dr.
> > Ndemo's interventions.  Ofcourse Kenduiywo, Bakuli and Peres your
> discourse
> > is as insightful as that of MM and Barrack.  Lets keep the ideas flowing
> on
> > previous themes even as we move onto today's theme - just ensure you pick
> > against the corresponding subject line and post.   
> > 
> > I wish to open today's theme on Institutional Frameworks. The Researchers
> > found that in S.Africa, Mauritius, and India, the Private Sector BPO lobby
> > groups, Data Security Groups and Government Agencies were working
> > harmoniously with clear, non-overlapping mandates to support the BPO
> sector.
> > In Kenya it was found that several bodies were involved in the BPO Sector.
> > These were largely Government agencies such as the Min of Education
> > (Technology Parks), Kenya ICT Board, KenInvest, Export Promotion Council,
> > CCK amongst others. The biggest challenge in Kenya was that there seemed
> to
> > be no overall, cordinating body overseeing these functions - leading to
> alot
> > of duplicated and un-cordinated effort from the various Players. And so
> our
> > next Qtn is:
> > 
> > Qtn 5: What needs to be done to improve/strengthen the institutional
> > framework in order for the BPO and outsourcing sector to play its planned
> > role in the Kenyan economy?
> > 
> > We have today on this since tmrw we shall move into the Government
> > Subsidiy/Incentive Issues for the BPO Sector.
> > 
> > walu.
> > 
> > 
> > 
> >       
> > 
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