[kictanet] Day 2 of 10:-BPO discussions, Legal and Regulatory Frameworks

[munyiva ngea]

Good morning,

I agree with Peter about perception take Mauritius for example the
Board of Investment and the BPO Vendors strive to change the
perception of the country as a mere tourist attraction to an ICT Hub.
They invite prospective investors or clients to the country take them
to their lavish well equipped offices, which are probably located in
Ebene Cyber City the landing point of the Submarine cable so the
clients are assured of available internet infrastructure.After the
site visit the clients are then whisked away to have a fantastic
weekend on the beaches or on a boat. Simply put they show clients they
can do much more than provide BPO services they can offer quality of
life.

To answer Question 3 i think without the government and local vendors
taking decisive steps to attract and retain investors and clients to
the country. Basically we need to give officials who are marketing the
country the funds to be able to invite the prospective investors and
clients to the country to show them we sufficient infrastructure and
Human resources.

In order to build confidence in the country's capabilities we have to
have to EVIDENCE of these capabilities take India for example with its
National Skills Registry which is an industry initiative to ensure
that individuals employed by organizations have their background and
antecedents verified
(http://news.indiamart.com/news-analysis/national-skills-regi-13182.html)
prospective clients need only to browse through the site to be assured
that the country has the Human resource capacity needed. What about
Kenya apart from various websites which allow individuals to upload
their CVs where can a prospective client get information on the
available agents, software developers and so on?? this information is
not available on various institutional websites (universities,
colleges) so how do we expect a client to actually believe that we are
capable if we are unable to show it (Perception again!!)



-- 
Best regards
Munyiva Ngea