[kictanet] Day 2 of 10:-BPO discussions, Legal and Regulatory Frameworks

[Barrack Otieno]

Interesting discussion colleagues, i would like to emphasize on the Issue of
*confidence* raised by Nyaki, we can have have the right legal and
regulatory frameworks but without the requisite Confidence in ourselves we
will not get anywhere, i have just returned from a conference in Southern
Africa and was amazed by the Zeal and exhubarance exhibited by South
Africans regarding their Countries ability, they feel they can take on
anything anytime and that they are the best, this is one area we should work
on, i saw Ps Ndemo on TV the other day with a Kenyan Branded T-shirt thats
what i am talking about. The reason why there is little or no confidence is
lack of exposure, leading to a top down confidence as opposed to bottom up.
The government should consider organizing subsidized business trips to
Countries like South Africa or Singapore to expose our businessmen
specifically SME's interested in the BPO sector, presently we keep sending
the same teams to industry events and much as they share the information
that they learn during the foreign trips the end result is counter
productive since the common man cant relate to the concepts they come up
with to cut it short "seeing is beleiving", remember TJ's airlifts that is
what we need, the initial cost might be high but the return on investment
will be greater. I am of the opinion that once this airlifts commence the
industry should be able to take shape since relationships will be created
during the visits.
Secondly Something needs to be done with regard to Standards in the ICT
sector our current best practices don't demonstrate the seriousness required
for us to attain Vision 2030, there is a Laissez Faire kind of attitude
towards Standardization processes
Anyone against this idea should not base it on money, there is money ....

On Wed, Jun 3, 2009 at 7:50 PM, <bitange at jambo.co.ke> wrote:

> Walubengo,
> In the next few weeks, Judiciary is to outsource its transcriptions of
> court process.  We need to put in place the infrastructure first.  some
> decisions take longer because they require cabinet approval.  The good
> news is that there is sufficient goodwill to bring such reforms.
>
>
> Ndemo.
>
>
> >
> > Morning all,
> >
> > Yesterday was like my 1st day in school - what a rich learning
> experience!
> > Thanx to Waema, Nyaki, Barrack, Otuoma, and MM whose contributions were
> > quite enlightening. Of the two questions asked, it appears that we need
> > both comprehensive ICT and BPO Policies and Strategies.  With regard to
> > National BPO strategies and targets we learnt that there was quite some
> > detail at the Ministry of Planning and the BPO Society which could
> benefit
> > members if made widely accessible.
> >
> > Today we move from the Policy to the Legal, Regulatory Frameworks. The
> > Research study found very comprehensive Legal and Regulatory environment
> > in S.Africa, India and Mauritius that supported their BPO industry.
> > Specifically, laws that took care of eTransactions, eCrime, Copyrights
> and
> > Data Protection were well established. Furthermore their BPO Industries
> > had adopted stringent Quality Assurance Frameworks for BPO and Contact
> > Center Operations.
> >
> > The Researchers found that the case for Kenya was relatively comparable -
> > with the recently enacted KCA Act (2009) that deals with eCrime &
> > eTransactions leading the way, others like the Copyright Act (2001) as
> > well as the Freedom of Information Bill cuurently at an advanced stage
> > providing an encouraging Legal/Regulatory environment.
> >
> > Which brings us to the following two questions:
> >
> > Q3: With submarine cables landing next week and given the above
> > legal/regulatory frameworks, how comes Kenya is NOT experiencing the
> > anticipated boom in the BPO sector? What should we do to get local and
> > foreign investors to show more confidence in the BPO industry?
> >
> > Q4: Could there be gaps in our Legal, Regulatory and Institutional
> > frameworks that need to be addresssed?
> >
> > Put in black and white- Why hasn't Safaricom, Orange, Zain and several
> > local Banks who have all opened their own very large Call-Centers NOT
> > shown confidence in the BPO sector by outsourcing their operations to
> > local BPO operators?  What of the Government itself? Why cant it
> outsource
> > non-core functions to the local BPO operators before trying attract
> > foreign investors to do the same?
> >
> > The floor is open, we have only today to get comments/answers to these
> > issues.
> >
> > walu.
> >
> >
> >
> >
> >
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-- 
Barrack O. Otieno
ISSEN CONSULTING
Tel:
+254721325277
+254733206359
http://projectdiscovery.or.ke
To give up the task of reforming society is to give up ones responsibility
as a free man.
Alan Paton, South Africa
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