[kictanet] ICT SERVICE LEVEL AGREEMENT TRAINING, 19TH - 21ST JANUARY 2009

[John Walubengo]

Just realised this course on SLAs (Service Level Agreements) is cross cutting beyond BPO.  I think IT Directors/Mnger, Legal and Procurement chaps could find it useful too.

walu.


--- On Tue, 1/6/09, Marketing ICT <marketing at ict.go.ke> wrote:

> From: Marketing ICT <marketing at ict.go.ke>
> Subject: [kictanet] ICT SERVICE LEVEL AGREEMENT TRAINING, 19TH - 21ST JANUARY 2009
> To: jwalu at yahoo.com
> Cc: "ICT Events" <events at ict.go.ke>, "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
> Date: Tuesday, January 6, 2009, 10:37 AM
> *Business Process Outsourcing (BPO) /IT Enabled Services
> (ITES) *
> 
> *SERVICE LEVEL AGREEMENT (SLA) TRAINING   *
> 
> *19TH  TO 21ST JANUARY 2009*
> 
> Kenya ICT Board will facilitate a BPO/IT Enabled Services
> *Service Level
> Agreement training** course on 19th – 21st January 2009
> from 8a.m. – 5.p.m*,
> *at Kenyatta International Conference Centre, Nairobi.*
> 
> This course is designed to equip participants with detailed
> understanding of
> the issues that arise in the negotiation and delivery of
> SLAs for ICT and
> BPO services such as scope creep, resources stretch, time
> and expectations
> management.
> 
> It encompasses skills for developing, managing and
> concluding contractual
> agreements for BPO/ICT related services, including but not
> limited to :-
> 
> 
> 
> 1)     BPO services
> 
> 2)     Call center services
> 
> 3)     Data/document management services,
> 
> 4)     Software development and/or animation
> 
> 5)     In-house agreements between departments, vendors,
> customers
> 
> 6)     IT Support and shared-services - 3rd Party ICT
> service-based
> contracts including hardware support and software support
> 
> 
> 
> *Program *
> 
> 
> 
> *Day 1:*
> 
> ·         Designing a Sourcing Strategy
> 
> ·         Designing Outsourcing Agreements
> 
> *Day 2:*
> 
> ·         Developing and Managing ICT Service and Service
> Level Agreements
> 
> ·         Managing Outsourcing Agreements
> 
> *Day 3:*
> 
> ·         Main components of a Service Level Agreement
> 
> ·         Success
> 
> ·         Failure
> 
> 
> 
> on completion, participants will be equipped with skills
> for:-
> 
> ·         Developing outsourcing and sourcing strategies
> 
> ·         Outsourcing procurement
> 
> ·         Identifying and stating service requirements
> 
> ·         Managing ICT service contracts
> 
> 
> 
> Who should attend?
> 
> ·         CEO's and CIO's
> 
> ·         Head of Legal Departments
> 
> ·         Business Development Directors and Managers
> 
> ·         IT Directors
> 
> ·         Risk Managers
> 
> ·         Contract Director and Managers
> 
> ·         Procurement and Purchasing Managers
> 
> ·         Sales Directors and Managers
> 
> 
> 
> 
> 
> The total cost is *$ 500( Ksh 40,000)* but  Kenya ICT Board
> will subsidize
> the cost by 80% so that participants pay *Kshs. 8,000
> only.*
> 
> Please email events at ict.go.ke to book your space today and
> visit Kenya ICT
> Board, 12th Floor Teleposta Towers to make your payments.
> 
> Deadline for registration: *12th January 2009**.*
> 
> Limited availability.
> 
> 
> -- 
> Marketing Department
> 12th Floor Teleposta Towers,
> Koinange Lane Entrance
> PO Box 27150 - 00100, Nairobi, Kenya
> Tel: 020-8015254 / 020-2089061
> Fax: 020-2211962
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