[kictanet] Stakeholder Queries:

Tue Sep 2 08:25:04 EAT 2008

Dear All,

"Comments from BPO operators and of course other Stakeholders" please.

Safaricom in Sh1bn customer care plan (see Daily Nation page 28)

-------------------------------------------------

Many companies have been turning to BPOs as the financial benefits of
outsourcing continue to make it compelling, with cost savings and
efficiency improvements being the dominant reasons companies use such
services. However, companies biggest concerns on outsourcing relate to
data security.

-----------------------------------------------------

The move, seen a precautionary measure in the face of growing
competition, marks a complete turnaround by the mobile provider which
in July last year had sought quotations from local Business Process
Outsourcing (BPO) firms.

"Outsourcing the customer care function proved to be too expensive for
the kind of quality that we required. We will just have to run the
service in-house," said Safaricom chief executive Michael Joseph.

http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/index.html

On Mon, Sep 1, 2008 at 8:58 PM, Sean Moroney <seanm at aitecafrica.com> wrote:
> Dear Liko,
>
>
>
> We would like to invite you to make a presentation at the forthcoming
> Outsourcing & Contact Centre Conference, which we will be holding over 4-5
> November under the auspices of the Ministry of Information & Communications
> and in partnership with the ICT Board. The programme of confirmed
> presentations so far is attached.
>
>
>
> It would be great if you would be willing to share your experience with the
> other participants.
>
>
>
> Yours sincerely,
>
>
>
> Sean Moroney
>
> Chairman
>
> AITEC Africa
>
> seanm at aitecafrica.com
>
> UK Tel: +44(0)1480-880774
>
> UK Fax: +44(0)1480-880765
>
> UK Mobile: +44(0)7973-499224
>
> Kenya Mobile: +254(0)721-845674
>
> Mozambique Mobile: +258-82-6181618
>
> Nigeria Mobile: +234(0)802-0571766
>
> SA Mobile: +27(0)724-577887
>
> Skype: seanmoroney
>
> www.aitecafrica.com
>
> Please visit our discussion group on The Banking Technology sector in Africa
> at: http://groups.yahoo.com/group/africanbankingtech
>
>
>
>
>
> AITEC Africa is the trading name of AITEC Conferences Limited
> UK Company registration number: 4698475
>
>
>
>
>
>
>
>
>
> ________________________________
>
> From: kictanet-bounces+seanm=aitecafrica.com at lists.kictanet.or.ke
> [mailto:kictanet-bounces+seanm=aitecafrica.com at lists.kictanet.or.ke] On
> Behalf Of Peres Were
> Sent: 01 September 2008 12:23
> To: seanm at aitecafrica.com
>
> Cc: 'KICTAnet ICT Policy Discussions'
> Subject: Re: [kictanet] Stakeholder Queries:
>
>
>
> Liko,
>
>
>
> It would be great to hear from you and others, your insights into sales and
> marketing insights that can benefit the BPO, KPO sector. We can continue the
> discussion off the list.
>
>
>
> Kind regards
>
>
>
> Peres Were
>
>
>
> ________________________________
>
> From: kictanet-bounces+pwere=cascadegl.com at lists.kictanet.or.ke
> [mailto:kictanet-bounces+pwere=cascadegl.com at lists.kictanet.or.ke] On Behalf
> Of Liko Agosta
> Sent: 01 September 2008 10:33
> To: pwere at cascadegl.com
> Cc: KICTAnet ICT Policy Discussions
> Subject: Re: [kictanet] Stakeholder Queries:
>
>
>
> About ICT Board and all these Boards …
>
>
>
> Do they ever have open sessions where stakeholders can review strategy,
> advice, brainstorm ?
>
>
>
> As CEO of verviant, I have been able to get business … I feel like I have
> insights into the sales and marketing process that can benefit other
> software/ICT providers …
>
>
>
> Thanks
>
>
>
> Liko Agosta, CEO
>
> Verviant Consulting Services.
>
>
>
> www.verviant.com
>
>
>
> Phone    : 1-919-341-1820
>
> Fax        : 1-978-268-8403
>
>
>
> Toll Free: 1-866-551-4935
>
>
>
> Pager: 9193891551 at txt.att.net
>
> ---------- Forwarded message ----------
> From: Brian Longwe <blongwe at gmail.com>
> Date: Aug 29, 2008 9:31 AM
> Subject: Re: [kictanet] ICT Board Strategy a Farce
> To: wambuiwakarema at yahoo.co.uk
>
> Very strong language - but I think you should relax as your concerns are
> unfounded.
>
> I am at the Strategic retreat. Unfortunately Gilda Odera - Chairperson of
> BPO, who was supposed to be present had to cancel at the last minute.
>
> Brian
>
> On 8/29/08, Wambui Wakarema <wambuiwakarema at yahoo.co.uk> wrote:
>
>
>
> I have read with surprise the Kictanet mailout from the ICT Board claiming
> they are going for a stakeholders strategy workshop in Naivasha.
>
> Who are these stakeholders? Are there any representing the BPO sector?? I
> ask this because I have contacted the industry association and they dont
> seem
>
> to be in the know either. This is quite bizarre, especially since BPO is a
> key sector of the ICT Board's mandate.
>
> Who are the stakeholders from the other ICT sectors? Shouldnt the Board be
> getting input from key stakeholders at this workshop.
>
> They are wasting government resources going to write strategies and then
> 'presenting' to stakeholders, yet stakeholders should have been involved
> from the word go.
>
> The
>

-- 
David Otwoma,
Chief Science Secretary,
National Council for Science and Technology,
Utalii House 9th Floor,
Mobile tel: +254 722 141771,
Office tel: +254 (0)20 2346915,
P. O. Box 29899 - 00100, Nairobi, Kenya
email: otwomad at gmail.com & otwoma at ncst.go.ke
www.ncst.go.ke