[kictanet] Short Code spamming

[wainaina.mungai at gmail.com]

I wouldn't want to come across as speaking for any provider, but the
services n question usually give instructions alongside customer care
lines.

We have encountered such issues when running similar services.
Consumer education is a complex and costly affair so we shouldnt be
quick to condemn.

There are however services in the classified ad. sections that do not
even indicate the providers...or cost of the service. Such are
destructive to the whole Premium Rate Services (PRS) sector and must
be curtailed.

The challenge for consumers is that many use the services without a
clear understanding of the Terms f Use....just like few ever read the
Terms of use for GMail or Yahoo Messenger.

Legal issues aside, service providers should be required to offer
clear information on their services.

Wainaina

On 7/21/08, James Kagwe <jkagwe at kippra.or.ke> wrote:
> I have a problem with the same media house and the most unfortunate
> thing is that they have a newspaper onto which they give instructions on
> subscribing but not unsubscribing. I know that they know themselves and
> if they do not willingly give both the instructions I think they should
> be taken to KACC on charges of fraud.
>
>
>
> They should give customers a chance to subscribe and subscribe in their
> own volition but not trap them in.
>
>
>
> Regards,
>
> James Kagwe
>
>
>
> ________________________________
>
> From: kictanet-bounces+jkagwe=kippra.or.ke at lists.kictanet.or.ke
> [mailto:kictanet-bounces+jkagwe=kippra.or.ke at lists.kictanet.or.ke] On
> Behalf Of wesley kiriinya
> Sent: Friday, July 18, 2008 12:29 PM
> To: James Kagwe
> Cc: KICTAnet ICT Policy Discussions
> Subject: [kictanet] Short Code spamming
>
>
>
> A guy I know is having problems with being spammed on his phone from a
> 6006 short code. Unfortunately it seems the mobile phone operator isn't
> getting to the bottom of it. Who handles these types of issues?
>
> Unfortunately I also had a similar problem with one of our media houses
> and I had to get rid of my sim card even after making 3-4 calls and
> following there instructions on how to stop.
>
> When I am working on a problem I never think about beauty. I think only
> how to solve the problem. But when I have finished, if the solution is
> not beautiful, I know it is wrong.
> -R. Buckminster Fuller.
>
>
>
>


-- 
Made in Kenya Network

P. O. Box 72031 - 00200
Nairobi. Kenya
Tel: +254-20-3590451
Cel: +254-722-811171
Cel: +254-735-370840
www.madeinkenya.org

www.bungesms.com

www.pamonet.org