[kictanet] SMS Service by the 2 Operators

[Alex Gakuru]

Just to report back, Safaricom GPRS service was 
restored last evening.
 
--- Michael Joseph <MJoseph at Safaricom.co.ke> wrote:

> I understand your frustrations. But being a
> technical person (I assume)
> you know that things go wrong sometimes. Even my
> desktop which is not
> tampered with day to day sometimes just does not
> work for some reason.
> 
>  
> 
> The cutting over to the new IN was a massive and
> complex undertaking
> (not done many times for sure) and although we have
> had some problems -
> most notably with SMS deliveries - it was done, by
> our standards, quite
> smoothly. Can you imagine transferring over 12
> million customer records,
> profiles and balances in 4 hours!
> 
>  
> 
> The problem with sms was if you were out of coverage
> or had your phone
> off for some time the SMSC "lost" you. we hope we
> have solved the
> problems now.
> 
>  
> 
> Regards,
> 
>  
> 
> Michael
> 
>  
> 
> CEO
> 
> Safaricom Limited
> 
>  
> 
> ________________________________
> 
> From:
>
kictanet-bounces+mjoseph=safaricom.co.ke at lists.kictanet.or.ke
>
[mailto:kictanet-bounces+mjoseph=safaricom.co.ke at lists.kictanet.or.ke]
> On Behalf Of Odhiambo Washington
> Sent: Thursday, February 28, 2008 6:29 PM
> To: Michael Joseph
> Cc: KICTAnet ICT Policy Discussions
> Subject: Re: [kictanet] SMS Service by the 2
> Operators
> 
>  
> 
>  
> 
> On Thu, Feb 28, 2008 at 4:41 PM, Michael Joseph
> <MJoseph at safaricom.co.ke> wrote:
> 
> I have already replied to Edith directly.
> 
> There was a problem on Sunday (after cutover to our
> new IN) where some
> subscribers sms's were not delivered.  This was
> fixed on Sunday (it also
> applied to me). If you have this problem, suggest
> you switch your phone
> off for 2 minutes and try again. If you still have
> this problem let me
> know.
> 
> Its amazing how quickly you assume the worst of us!
> 
>  
> Not quickly, Sir:-)
> 
> It's the expected behaviour when one pays for a
> service. They don't
> expect hitches like these. Mine was such that some
> SMS were getting
> delivered while some were not. I tried to establish
> a pattern, whether
> it was prefix related, but it wasn't, so I decided
> to call CC (Customer
> Care), and was told the same: Switch off and on for
> a few minutes. It
> was hard to "buy" that as a solution so I just said
> my prayers and later
> it just worked.
> Of course you had put an ad on the papers regarding
> the maintenance. The
> only problem with that as was it said you only
> expected it to affect
> prepaid customers.
> I, being an Advantage customer, never expected to be
> affected, so I
> believe I (as an individual) am/was entitles to that
> assumption that you
> fear:-) It might be the same case with Adera, but I
> don't know.
> 
> 
> 
> 
> -- 
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
> 
> "Oh My God! They killed init! You Bastards!"
>                        --from a /. post 
> 
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