[kictanet] ISPs and Bandwidth: CCK Problem

[James Kagwe]

This problem of sharing bandwidth is especially worse in buildings using
a common infrastructure e.g. WIMAX or fiber. There is no QOS with almost
all these providers and during peak hours all the users experience
terrible slow down. The providers will mostly woo you by telling you of
possibilities of getting even higher bandwidth than you're paying for
when traffic is low, but this only happens in the evenings and over the
weekends. Internet is however critical to a business during working
hours when real business is transacted and real work done. I think it's
only good policies and proper enforcement methods that can help us out
in this one.

 

But even worse is the way the SLA's for the provisioning of internet are
done. Th common practice is where the ISP's does the document while the
customer / consumer just sign it. I think there is need for this
practice and role to be reversed so that the consumer does the SLA and
ensures there are means to measure whether the ISP is keeping to their
part of the bargain and what to do when in violation of the agreement.
Otherwise for now they have been having their cake and eating it at the
same time, as they are the players and also set the rules of the game.

 

CCK can do this, but there's a need for greater technical capacity to
enforce it.  

 

Regards

 

 

 

 

________________________________

From: kictanet-bounces+jkagwe=kippra.or.ke at lists.kictanet.or.ke
[mailto:kictanet-bounces+jkagwe=kippra.or.ke at lists.kictanet.or.ke] On
Behalf Of wesley kiriinya
Sent: Friday, August 01, 2008 1:07 PM
To: James Kagwe
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] ISPs and Bandwidth: CCK Problem

 


I should also add that we should accept that the said bandwidth will not
always be constant, but a certain acceptable margin should be
guaranteed. For example someone signing up for 512 may not receive less
than about 400. For some businesses where bandwidth is critical then a
smaller variance may apply.

 

I've also heard that the 512 (or whichever amount of bandwidth) can be
shared. As long as a client is aware of sharing and s/he knows the net
bandwidth they should recieve and the variance to expect, and the client
goes ahead and signs the contract then no problem.

 

All in all it's a serious issue that leads to a lot of losses when
employees can't work because net is down or too slow. If there was a
sturdy on this I wouldn't be surprised if the economy is loosing
lots(billions) of money. Also consider companies that are afraid to come
into the country because of this bandwidth issue.

 

Regards.

 



--- On Fri, 8/1/08, waudo siganga <emailsignet at mailcan.com> wrote:

From: waudo siganga <emailsignet at mailcan.com>
Subject: Re: [kictanet] ISPs and Bandwidth: CCK Problem
To: kiriinya2000 at yahoo.com
Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
Date: Friday, August 1, 2008, 12:44 PM

Wesley - Your concern is an important one, especially for consumers. I
agree with what Mhseshimiwa Rege said yesterday that CCK needs to take
more seriously its obligations of ensuring service providers and
operators meet obligatory service levels. I do not think that ISPs or
other operators/service providers can police themselves. A service like
Telkom's ADSL is another example that Kenyans are willing to live with
extreme complacency. This service takes to another level what was taught
at University that data communications are "bursty", Sometimes you will
be lucky to get a few "bursts" in an hour. Two weeks ago our office even
lost the ADSL service for about 5 days and yet we are paying a fixed
charge of 9,188/= per month. CCK needs to move beyond issuing licences
and do its duty under law to ensure that the licensees are meeting the
Service levels. This is the only way consumers (who are often ignorant
of what to expect) can be protected.

Waudo 

On Wed, 30 Jul 2008 07:17:47 -0700 (PDT), "wesley kiriinya"
<kiriinya2000 at yahoo.com> said:


Hey,

 

I was wondering whether it's possible for ISPs to be forced under a law
(which can be enacted if one doesn't exist) to host applications on
their servers that clients can use to check how much bandwidth the
client is recieving.

 

I believe it's very unfortunate when ISPs say they are giving a client x
bandwidth but the client is experiencing far much less. Isn't that
stealing? Bottom line is that the clients need some assurance as to what
they are paying for.

 

o_O?

 

	 

People make a plan work, a plan alone seldom makes people work
(Confucius).

 

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