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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>This problem of sharing bandwidth is
especially worse in buildings using a common infrastructure e.g. WIMAX or fiber.
There is no QOS with almost all these providers and during peak hours all the
users experience terrible slow down. The providers will mostly woo you by
telling you of possibilities of getting even higher bandwidth than you’re
paying for when traffic is low, but this only happens in the evenings and over
the weekends. Internet is however critical to a business during working hours
when real business is transacted and real work done. I think it’s only
good policies and proper enforcement methods that can help us out in this one.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>But even worse is the way the <st1:place
w:st="on">SLA</st1:place>’s for the provisioning of internet are done. Th
common practice is where the ISP’s does the document while the customer /
consumer just sign it. I think there is need for this practice and role to be
reversed so that the consumer does the SLA and ensures there are means to
measure whether the ISP is keeping to their part of the bargain and what to do
when in violation of the agreement. Otherwise for now they have been having
their cake and eating it at the same time, as they are the players and also set
the rules of the game.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>CCK can do this, but there’s a need
for greater technical capacity to enforce it. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Regards<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> kictanet-bounces+jkagwe=kippra.or.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+jkagwe=kippra.or.ke@lists.kictanet.or.ke] <b><span
style='font-weight:bold'>On Behalf Of </span></b>wesley kiriinya<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, August 01, 2008 1:07
PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">James
Kagwe</st1:PersonName><br>
<b><span style='font-weight:bold'>Cc:</span></b> KICTAnet ICT Policy
Discussions<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [kictanet] ISPs and
Bandwidth: CCK Problem</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
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I should also add that we should accept that the said bandwidth will not
always be constant, but a certain acceptable margin should be guaranteed. For
example someone signing up for 512 may not receive less than about 400.
For some businesses where bandwidth is critical then a smaller variance may
apply.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>I've also heard that the 512 (or whichever amount of
bandwidth) can be shared. As long as a client is aware of sharing and s/he
knows the net bandwidth they should recieve and the variance to expect, and
the client goes ahead and signs the contract then no problem.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>All in all it's a serious issue that leads to a lot
of losses when employees can't work because net is down or too slow. If there
was a sturdy on this I wouldn't be surprised if the economy is loosing <strong><b><font
face="Times New Roman">lots(billions)</font></b></strong> of money. Also
consider companies that are afraid to come into the country because of
this bandwidth issue.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Regards.<o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><br>
<br>
--- On <b><span style='font-weight:bold'>Fri, 8/1/08, waudo siganga <i><span
style='font-style:italic'><emailsignet@mailcan.com></span></i></span></b>
wrote:<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>From: waudo siganga
<emailsignet@mailcan.com><br>
Subject: Re: [kictanet] ISPs and Bandwidth: CCK Problem<br>
To: kiriinya2000@yahoo.com<br>
Cc: "KICTAnet ICT Policy Discussions"
<kictanet@lists.kictanet.or.ke><br>
Date: Friday, August 1, 2008, 12:44 PM<o:p></o:p></span></font></p>
<div id=yiv668884608>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Wesley - Your concern is an important one,
especially for consumers. I agree with what Mhseshimiwa Rege said yesterday
that CCK needs to take more seriously its obligations of ensuring service
providers and operators meet obligatory service levels. I do not think that
ISPs or other operators/service providers can police themselves. A service
like Telkom's ADSL is another example that Kenyans are willing to live with
extreme complacency. This service takes to another level what was taught at
University that data communications are "bursty", Sometimes you
will be lucky to get a few "bursts" in an hour. Two weeks
ago our office even lost the ADSL service for about 5 days and yet
we are paying a fixed charge of 9,188/= per month. CCK needs to move
beyond issuing licences and do its duty under law to ensure that the
licensees are meeting the Service levels. This is the only way consumers
(who are often ignorant of what to expect) can be protected.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Waudo <o:p></o:p></span></font></p>
</div>
<pre><font size=2 face="Courier New"><span style='font-size:10.0pt'>On Wed, 30 Jul 2008 07:17:47 -0700 (PDT), "wesley kiriinya" <kiriinya2000@yahoo.com> said:<o:p></o:p></span></font></pre>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt' type=cite>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><br>
Hey,<o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>I was wondering whether it's possible for ISPs to
be forced under a law (which can be enacted if one doesn't exist) to host
applications on their servers that clients can use to check how much
bandwidth the client is recieving.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>I believe it's very unfortunate when ISPs say they
are giving a client x bandwidth but the client is experiencing far much
less. Isn't that stealing? Bottom line is that the clients need some
assurance as to what they are paying for.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>o_O?<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</blockquote>
<pre><font size=2 face="Courier New"><span style='font-size:10.0pt'>People make a plan work, a plan alone seldom makes people work (Confucius).<o:p></o:p></span></font></pre></div>
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