[kictanet] Is 999 a local BPO opp?-beyond the BPO

[John Walubengo]

Actually am for the idea...and understand perfectly well
the front-end (customer-focus) capability the local BPO
(call center) would offer these utilities. However, the
moral of my story was that an efficient front-end would be
quickly be frustrated by an in-efficient and sometimes
non-existent back-end (supplier of services).  

In other words, all our BPO strategies must recognise our
inadequacies precisely in some of the services u mention
(the value chain) and ugrade them accordingly...preferably
before the famous fiber-cables hit our shores.

I think it was KenCall or another local BPO that said how
their Operational Expenditure is increased simply because
they have to meet the extra cost of security(guards),
transport(taxi) and power (generators) - thinks that
investors in other economies rarely bother to think about.

walu.

 
--- Michuki Mwangi <michuki at kenic.or.ke> wrote:

> Walu,
> 
> 
> In addition, its not just about reporting crime. How
> about domestic
> accidents and incidents that require either ambulances,
> directions on
> first aid/CPR to save a life, fire brigade services etc.
> 
> In essence, i dont think all functions of the 'emergency
> services'
> should be crippled based on the 'non-responsive' nature
> of one
> supporting element (i.e police).
> 
> Just an opinion.
> 
> Regards,
> 
> John Walubengo wrote:
> > Michuki,
> > 
> > the problem with our 999 is complex.  Apart from the
> fact
> > that it rarely works (goes thro), i suspect that if it
> did
> > go thro' it may not make a difference.
> > 
> > Imagine u r being attacked by Mungikis at your
> residence, u
> > pick up your phone, dial 999 or 911 and the local BPO
> > provider efficiently links to your nearest police
> station.
> > 
> > Its only early evening (8.30pm) and you feel lucky as
> the
> > Policeman at the other end picks up the phone...but
> then
> > you realise your luck is out because he says, he has no
> > fuel and/or a car to bring his 'mboys' to your
> rescue...u
> > suddenly realise your problem was much bigger than the
> BPO
> > - local or otherwise.
> > 
> > walu. 
> > 
> > --- Michuki Mwangi <michuki at kenic.or.ke> wrote:
> > 
> >> There has always been complains and concerns raised on
> >> the emergency
> >> service numbers 999. As a result, the enterprising
> >> Kenyan's amongst us
> >> have opted to provide similar emergency numbers that
> come
> >> at a fee to
> >> its subscribers i.e the 911 service.
> >>
> >> On the other hand, we are seeking to provide BPO for
> >> multi-nationals and
> >> others at significant investment costs. While i
> support
> >> the initiative
> >> and its opportunities, i believe we also need to
> review
> >> the local
> >> opportunities for outsourcing that may come with a
> less
> >> 'investment
> >> price tag'. With this in mind is the 999 service which
> is
> >> a national
> >> service to 32M plus Kenyans ... that would probably be
> >> the largest call
> >> center.
> >>
> >> If this was to work am would be certain most of the
> other
> >> call center
> >> requiring service providers would follow suit.
> >>
> >> Regards,
> >>
> >> -- 
> >> Michuki Mwangi
> >> KENIC
> >>
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> > 
> > 
> > 
> >        
> >
>
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> 
> -- 
> Michuki Mwangi
> KENIC
> 



       
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