[kictanet] [ke-internetusers] Communication Tariffs

Wed Jun 27 08:01:34 EAT 2007

[Sorry, got this one late.]

I find difficulties praising one for fulfilling their
legal obligation and I am on record complaining that
when KRA awarded Safaricom a trophy for being the
biggest Tax Payer.

Let alone "among other responsibilities", reading each
of the CCK's Annual Reports clearly shows their
consumer protection record has not been so good when,

"Under sections 23 and 47 of the Kenya Communications
Act of 1998, the Commission is required to ensure that
communications services are provided throughout Kenya
and that the interests of all users of these services
are protected with respect to prices charged for and
the quality and variety of those services among other
responsibilities."

I assure do not seen each other eye-to-eye with
neither of the duo nor the incumbent. Sustained
consumer advocacy assertiveness is what is changing
CCK from wishing away the above clause for the first
time actually "doing" something(s).  

CCK or operators? Engaging operators via the law and
under the watchful eye of the regulator is the only
way consumer protection will be inculcated in this
industry. That is why it is sad that the ICT Bill
before Parliament fails to strengthen consumer
protection in line with government policy.

Thus, consumer protection is not a telcos/CCK favour
but a right.

--- Barrack Otieno <otieno.barrack at gmail.com> wrote:

> Interesting debate Alex, on one hand i support you,
> but its in order to give
> CCK and the rest of the Mobile Sector players a pat
> on the back the tarriffs
> have reduced considerably in the last
>  months. there is increased competition due to
> Introduction of new Value
> added Services, so far i guess CCK is doing fine my
> only quarrel is they
> have been unable to license the third operator, i'm
> wondering whether the
> problem is CCK or the operators, maybe Ms Achola can
> highlight the issue,
> this duopoly is a drawback in the Information Age,
> dont you think so..
> let the debate continue
> 
> On 6/26/07, Ochola, Atieno <ajochola at cck.go.ke>
> wrote:
> >
> > Dear Alex,
> >
> > Kindly be informed that the tariff structures for
> the respective
> > operators are published on their individual
> websites.
> >
> > Kind regards,
> >
> >
> > Atieno J. Ochola (Ms)
> > Director /Licensing Compliance & Standards
> >
> > Communications Commission of  Kenyard
> > P.O Box 14448-00800
> > Nairobi,  Kenya
> > Tel.  Office: +254-20-4242000
> >        Mobile: +254-722-516262
> >
> > Fax: +254-20-4348135
> >
> > Email: ajochola at cck.go.ke
> > Website: http://www.cck.go.ke
> >
> > Disclaimer:
> >
> > This email and any files transmitted with it are
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> any action in reliance
> > on the contents of this information is strictly
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> > Additionally, if you have received this email in
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> >
> >
> >
> >
> > -----Original Message-----
> > From: ke-internetusers-bounces at bdix.net
> > [mailto:ke-internetusers-bounces at bdix.net] On
> Behalf Of Alex Gakuru
> > Sent: Tuesday, June 26, 2007 2:28 PM
> > To: kictanet at lists.kictanet.or.ke;
> ke-internetusers at bdix.net
> > Subject: [ke-internetusers] Communication Tariffs
> >
> > Hello All,
> >
> > The consumer network has a problem and we are
> > wondering if you may be able to assist.
> >
> > We are aware that consumers do not have tariffs
> > information sufficiently; permanently, readily and
> > freely available and they end up incurring
> > communication costs they could have avoided
> > had that information existed.
> >
> > In addressing this problem, last week we wrote
> > to Safaricom, Celtel and Telkom asking them to
> > provide us with their current comprehensive
> tariffs
> > to enable us compare contrast and independently
> > and freely advice consumers on the best priced
> > offerings, and on regular basis.
> >
> > We intend(ed) to publish the comparative analysis
> > at a website, print brochures post to mailing list
> > among other dissemination avenues.
> >
> > We copied that email to CCK to observe protocol
> >
> > However, only Safaricom sent us this data(on the
> > same day), but Telkom and Celtel have continue
> > ignoring ou request even declined to reply the
> > email. We requested CCK to assist us but we
> > are yet to receive, if at all, the help.
> >
> > We are further questioning the urgency, need and
> > importance CCK gav to purchasing their shs 50
> > million call drop monitoring equipment and
> > wondering if really it was no just meant to
> "assist"
> > consumers stay connected to exorbitant calls
> > cost, considering that when we ask then to help
> > consumers with a simple cost-free support they
> > fail us.
> >
> > We need your ideas on how we can arrest
> > renegade pricing cost in Kenya because it
> > appears those legally tasked to protect
> > consumers are not doing as much as they
> > should.
> >
> > All ideas and suggestion on what we should
> > do are most welcome.
> >
> > Alex Gakuru
> > ICT Consumers Association of Kenya (now refused
> certificate)
> >
> >
> >
> >
>
________________________________________________________________________
> > ____________
> > Park yourself in front of a world of choices in
> alternative vehicles.
> > Visit the Yahoo! Auto Green Center.
> > http://autos.yahoo.com/green_center/
> > _______________________________________________
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> >
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> 
> 
> 
> -- 
> Barrack O. Otieno
> Project Discovery
> P.o. Box 21386
> Nairobi 00100
> Tel:
> +254721325277
> +254726544442
> +254733229925
> http://projectdiscovery.or.ke
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