[kictanet] [ke-internetusers] Communication Tariffs

[Alex Gakuru]

Dear Atieno J. Ochola,

We are aware Commission prefers if consumers went to
respective companies websites to look for these rates.
We needed your help to get "official" data in order to
avoid "misquoted" data and associated and foreseen
anxieties. 

However, considering that only 2.7 million Kenyans
have access to the internet, it may be impractical
(perhaps impossible?)for 8 odd million telephony users
all get information via their these telcos' websites,
hence our intervention. We still hope the regulator
could facilitate our access to this data.

Actually, we await CCK's digitising complaints
handling (eg
http://www.tcra.go.tz/customer/complaints.php) because
we feel the complaints in your successful annual
reports understate the realities faced by consumers on
the ground.    

In the meantime, do we take it that now we could
harness your list participation to seek help from you
to avoid repeat circumstances in the future? 

Asante Sana

Thanks    

--- "Ochola, Atieno" <ajochola at cck.go.ke> wrote:

> Dear Alex,
> 
> Kindly be informed that the tariff structures for
> the respective
> operators are published on their individual
> websites.
> 
> Kind regards,
> 
> 
> Atieno J. Ochola (Ms)
> Director /Licensing Compliance & Standards
> 
> Communications Commission of  Kenya
> P.O Box 14448-00800 
> Nairobi,  Kenya
> Tel.  Office: +254-20-4242000 
>         Mobile: +254-722-516262
> 
> Fax: +254-20-4348135
> 
> Email: ajochola at cck.go.ke
> Website: http://www.cck.go.ke 
> 
> Disclaimer: 
> 
> This email and any files transmitted with it are
> confidential and
> intended solely for the use by the individual(s) or
> entity to whom it is
> addressed to. If you are not the intended recipient
> you are notified
> that disclosing, copying, distributing or taking any
> action in reliance
> on the contents of this information is strictly
> prohibited.
> Additionally, if you have received this email in
> error please notify the
> sender immediately by a reply e-mail.
> 
>  
> 
> 
> -----Original Message-----
> From: ke-internetusers-bounces at bdix.net
> [mailto:ke-internetusers-bounces at bdix.net] On Behalf
> Of Alex Gakuru
> Sent: Tuesday, June 26, 2007 2:28 PM
> To: kictanet at lists.kictanet.or.ke;
> ke-internetusers at bdix.net
> Subject: [ke-internetusers] Communication Tariffs
> 
> Hello All, 
> 
> The consumer network has a problem and we are
> wondering if you may be able to assist.
> 
> We are aware that consumers do not have tariffs 
> information sufficiently; permanently, readily and 
> freely available and they end up incurring 
> communication costs they could have avoided 
> had that information existed.
> 
> In addressing this problem, last week we wrote 
> to Safaricom, Celtel and Telkom asking them to 
> provide us with their current comprehensive tariffs 
> to enable us compare contrast and independently 
> and freely advice consumers on the best priced 
> offerings, and on regular basis. 
> 
> We intend(ed) to publish the comparative analysis
> at a website, print brochures post to mailing list 
> among other dissemination avenues.
> 
> We copied that email to CCK to observe protocol
> 
> However, only Safaricom sent us this data(on the 
> same day), but Telkom and Celtel have continue 
> ignoring ou request even declined to reply the 
> email. We requested CCK to assist us but we 
> are yet to receive, if at all, the help.  
> 
> We are further questioning the urgency, need and 
> importance CCK gav to purchasing their shs 50 
> million call drop monitoring equipment and 
> wondering if really it was no just meant to "assist"
> 
> consumers stay connected to exorbitant calls 
> cost, considering that when we ask then to help 
> consumers with a simple cost-free support they 
> fail us.
> 
> We need your ideas on how we can arrest 
> renegade pricing cost in Kenya because it 
> appears those legally tasked to protect 
> consumers are not doing as much as they 
> should.
> 
> All ideas and suggestion on what we should 
> do are most welcome.
> 
> Alex Gakuru
> ICT Consumers Association of Kenya (now refused
> certificate)
> 
> 
>  
>
________________________________________________________________________
> ____________
> Park yourself in front of a world of choices in
> alternative vehicles.
> Visit the Yahoo! Auto Green Center.
> http://autos.yahoo.com/green_center/ 
> _______________________________________________
> ke-internetusers mailing list
> ke-internetusers at bdix.net
>
http://www.bdix.net/mailman/listinfo/ke-internetusers
> 



       
____________________________________________________________________________________
Building a website is a piece of cake. Yahoo! Small Business gives you all the tools to get online.
http://smallbusiness.yahoo.com/webhosting