[kictanet] Communication Tariffs

[Alex Gakuru]

Hello All, 

The consumer network has a problem and we are
wondering if you may be able to assist.

We are aware that consumers do not have tariffs 
information sufficiently; permanently, readily and 
freely available and they end up incurring 
communication costs they could have avoided 
had that information existed.

In addressing this problem, last week we wrote 
to Safaricom, Celtel and Telkom asking them to 
provide us with their current comprehensive tariffs 
to enable us compare contrast and independently 
and freely advice consumers on the best priced 
offerings, and on regular basis. 

We intend(ed) to publish the comparative analysis
at a website, print brochures post to mailing list 
among other dissemination avenues.

We copied that email to CCK to observe protocol

However, only Safaricom sent us this data(on the 
same day), but Telkom and Celtel have continue 
ignoring ou request even declined to reply the 
email. We requested CCK to assist us but we 
are yet to receive, if at all, the help.  

We are further questioning the urgency, need and 
importance CCK gav to purchasing their shs 50 
million call drop monitoring equipment and 
wondering if really it was no just meant to "assist" 
consumers stay connected to exorbitant calls 
cost, considering that when we ask then to help 
consumers with a simple cost-free support they 
fail us.

We need your ideas on how we can arrest 
renegade pricing cost in Kenya because it 
appears those legally tasked to protect 
consumers are not doing as much as they 
should.

All ideas and suggestion on what we should 
do are most welcome.

Alex Gakuru
ICT Consumers Association of Kenya (now refused certificate)


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