[kictanet] Safaricom SMS Swindlers
info at aja.co.ke
info at aja.co.ke
Mon Aug 27 18:54:11 EAT 2007
As a user of both networks, the messages have been flowing too well from both networks until some time ago ( I think on 10thof this month) , when they became erratic, and finally one leg. (TKL to Safaricom only). This certainly means it is not a technical issue, but rather may be another issue that the two operators need to come out and tell Kenyans.
Being robbed blind like this in our own soil is not good.
Lawsuits that may ensue may not augur well for our economy, more so if the courts establish the case of a provider abusing a dominant position or some other underhand tactics in the marketplace.
Remember the case of British Airways and Virgin Airlines being slapped with serious fines in the US??
----- Original Message -----
From: Mike Theuri <mike.theuri at gmail.com>
Date: Monday, August 27, 2007 6:10 pm
Subject: Re: [kictanet] Safaricom SMS Swindlers
> If the messages and calls are getting from one network to another it
> implies an interconnection agreement already exists. This is could
> very well be a technical problem involving GSM/CDMA messaging
> protocols or other reasons which may be non technical. If consumers
> have been complaining and the provider has nothing to resolve the
> matter or issue refunds, consumers have a right to seek redress
> through other avenues.
>
> The best and simplest resolution would be for the provider to review
> their billing records for SMS sent to Telkom Wireless and credit those
> accounts for billings made while ensuring that the problem does not
> occur again. In regards to recourse there is plenty of recourse
> particularly for prepaid accounts as opposed to post paid accounts
> where the provider has already received funds and failed to
> deliver a
> service that has been paid for.
>
>
> On 8/27/07, Eric aligula <jairah at kippra.or.ke> wrote:
> > Barrack,
> >
> > True it is the charges. I don't know about fair, but if you
> take Safaricom
> > to court, they can argue that they had no agreement with Telkom
> to provide
> > that service. What recourse do you have then?
> >
> >
> > Eric Aligula Magolo
> > Senior Policy Analyst
> > Infrastructure and Economic Services Division
> > Kenya Institute for Public Policy Research and Analysis
> > P.O. Box 56445, 00200 Nairobi, Kenya
> > Telephone: +254-20-2719933/4
> > Fax: +254-20-2719951
> > E-mail: jairah at kippra.or.ke
> >
> > URL: www.kippra.org
> >
> > First, they ignore you, then they laugh at you, then they fight
> you, then
> > you win. Mahatma Gandhi
> > "Ex Africa semper aliquid novi"
> >
> >
> >
> > -----Original Message-----
> > From: Barrack Otieno [mailto:otieno.barrack at gmail.com]
> > Sent: Monday, August 27, 2007 5:02 PM
> > To: Eric aligula; KICTAnet ICT Policy Discussions
> > Subject: Re: [kictanet] Safaricom SMS Swindlers
> >
> > Bwana aligula the contentious issues are the charges, with or
> without> the sla's is it fair?
> >
> > On 8/27/07, Eric aligula <jairah at kippra.or.ke> wrote:
> > > Alex,
> > >
> > > Does Safaricom have service agreement with Telkom in respect
> of this
> > > service?
> > >
> > > Kind regards,
> > >
> > > Eric Aligula Magolo
> > > Senior Policy Analyst
> > > Infrastructure and Economic Services Division
> > > Kenya Institute for Public Policy Research and Analysis
> > > P.O. Box 56445, 00200 Nairobi, Kenya
> > > Telephone: +254-20-2719933/4
> > > Fax: +254-20-2719951
> > > E-mail: jairah at kippra.or.ke
> > >
> > > URL: www.kippra.org
> > >
> > > First, they ignore you, then they laugh at you, then they
> fight you, then
> > > you win. Mahatma Gandhi
> > > "Ex Africa semper aliquid novi"
> > >
> > >
> > >
> > > -----Original Message-----
> > > From: Alex Gakuru [mailto:alex.gakuru at yahoo.com]
> > > Sent: Monday, August 27, 2007 9:29 AM
> > > To: jairah at kippra.or.ke
> > > Cc: KICTAnet ICT Policy Discussions
> > > Subject: [kictanet] Safaricom SMS Swindlers
> > >
> > > Dear Consumer,
> > >
> > > It has come to our notice that Safaricom is charging
> > > but blocking SMS sent to Telkom Wireless network.
> > > Charging for undelivered goods and services is
> > > outright theft, and criminal acts under Kenya Laws.
> > >
> > > Their Network accepts SMS from Telkom Wireless but
> > > replies to these message instantly report "message
> > > sending failed" although Safaricom still eat your
> > > balance.
> > >
> > > We have been at Telcos malpractices since 2005 and now
> > > it is time to change the strategies. We are filing a
> > > lawsuit against Safaricom Ltd and we need as many
> > > petitions as possible. Kindly send your electronic
> > > petition directly to me assist our lawyers in filing
> > > the suit.
> > >
> > > Regards
> > >
> > > Alex Gakuru
> > > Chairman, ICT Consumers Association of Kenya
> > >
> > >
> > >
> > >
> >
> ____________________________________________________________________________> > ________
> > > Moody friends. Drama queens. Your life? Nope! - their life,
> your story.
> > Play
> > > Sims Stories at Yahoo! Games.
> > > http://sims.yahoo.com/
> > >
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> >
> >
> > --
> > Barrack O. Otieno
> > Project Discovery
> > P.o. Box 21386
> > Nairobi 00100
> > Tel:
> > +254721325277
> > +254726544442
> > +254733229925
> > http://projectdiscovery.or.ke
> >
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